Call Center Representative

A manufacturing company is seeking a Call Center Representative to join their growing team in Port Washington, NY! We are looking for an upbeat and "passionately communicative" Customer Service Representative (CSR) who is genuinely excited to help people. In this role, you will act as a primary liaison, providing product information and resolving emerging problems with patience and empathy. The goal is to ensure each customer receives a first-class service experience while maintaining high levels of customer happiness. The training schedule for this position is Monday through Friday 9am to 6pm. After training, the schedule will transition to Monday through Friday 11am to 8pm. Within the first 6 months of working, this position has the potential to move to a hybrid schedule based on performance. If you are interested in this opportunity, please send your resume to jenn.eng@randstadusa.com with your availability to connect or apply to this posting today!

salary:

$21 - $22 per hourshift: Firstwork hours: 11 AM - 8

PMeducation:

No Degree RequiredResponsibilities Omnichannel Support:

Provide outstanding support by accurately responding to inbound calls, emails, and chats regarding products, services, and replacement parts

Issue Resolution:

Determine root causes of issues, develop resolution action plans, and interact with other departments to drive positive experiences

Technical Assistance:

Provide technical support and utilize internal resources to find solutions for customers

Claims & Warranty:

Review warranty policy terms to determine coverage and assess the validity of complaints regarding product failures or incorrect shipments

Returns Management:

Prepare shipping for returned goods and assist in the returns and replacements process as needed

Reputation Management:

Review product ratings and reviews on Kraus.com and partner sites to manage and resolve customer concerns

Continuous Improvement:

Communicate grievances and constructive criticism to the Customer Support Manager to help improve service Skills Call Center SupportCall CenterFollow-upActive ListeningTelephone EtiquetteAdapting to ChangeBasic Computer SkillsBasic Software SkillsCRMTyping SkillsPhonesCustomer ServiceTechnical SupportCommunicationProduct SupportInbound Calls Qualifications Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. job detailssummary$21 - $22 per hourtemp to permno requirementscategoryoffice and administrative support occupationsreferenceAB_4924791job details A manufacturing company is seeking a Call Center Representative to join their growing team in Port Washington, NY! We are looking for an upbeat and "passionately communicative" Customer Service Representative (CSR) who is genuinely excited to help people. In this role, you will act as a primary liaison, providing product information and resolving emerging problems with patience and empathy. The goal is to ensure each customer receives a first-class service experience while maintaining high levels of customer happiness. The training schedule for this position is Monday through Friday 9am to 6pm. After training, the schedule will transition to Monday through Friday 11am to 8pm. Within the first 6 months of working, this position has the potential to move to a hybrid schedule based on performance. If you are interested in this opportunity, please send your resume to jenn.eng@randstadusa.com with your availability to connect or apply to this posting today!

salary:

$21 - $22 per hourshift: Firstwork hours: 11 AM - 8

PMeducation:

No Degree RequiredResponsibilities Omnichannel Support:

 Provide outstanding support by accurately responding to inbound calls, emails, and chats regarding products, services, and replacement parts

Issue Resolution:

 Determine root causes of issues, develop resolution action plans, and interact with other departments to drive positive experiences

Technical Assistance:

 Provide technical support and utilize internal resources to find solutions for customers

Claims & Warranty:

 Review warranty policy terms to determine coverage and assess the validity of complaints regarding product failures or incorrect shipments

Returns Management:

 Prepare shipping for returned goods and assist in the returns and replacements process as needed

Reputation Management:

 Review product ratings and reviews on Kraus.com and partner sites to manage and resolve customer concerns

Continuous Improvement:

 Communicate grievances and constructive criticism to the Customer Support Manager to help improve service Skills Call Center SupportCall CenterFollow-upActive ListeningTelephone EtiquetteAdapting to ChangeBasic Computer SkillsBasic Software SkillsCRMTyping SkillsPhonesCustomer ServiceTechnical SupportCommunicationProduct SupportInbound Calls Qualifications Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.