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Client Implementation Specialist II (Remote)
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Vitu Inc
Remote
Full-Time
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Job Description
Client Implementation Specialist II (Remote) As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. Job Summary Our Client Implementation staff is comprised of friendly, courteous professionals who perform many functions, including—but not limited to—contract review, account maintenance, product functionality, and quality assurance. They have a thorough knowledge of state and business rules and regulations. Key Responsibilities
- Review and manage customer contracts with Vitu and/or DMVs.
- In-depth knowledge of regulations, policies and procedures and making decisions based on that knowledge.
- Oversee the contractual process affecting multiple teams.
- Manage business rules related to contracts, including motor vehicle and legal requirements.
- Maintain Existing accounts as needed.
- Communicate with various departments via email, phone, and HubSpot.
- Assist with internal audits, special projects, and client communication.
- Update and manage multiple databases.
- Monitor emails and internal messages for requests.
- Provide backup support to other specialists.
- Participate in internal and external meetings.
- Maintain relationships with DMV/state agencies to stay up to date with policies.
- Train new specialists on state requirements and procedures.
- Assess and improve contractual procedures.
- Assist accounting and/or operations with financial issues related to non-compliance.
- Guide stakeholders on internal production systems and manage access.
- Assist in resolving compliance issues with DMV
- Participates in system testing for new products and feature rollouts upon request.
- Provides input to the marketing department to update internal and external communications.
- Develop and implement HubSpot templates to communicate directly with internal and external clients. Qualifications and Experience
- Bachelor's degree in Human Resources, Education, Psychology, Communications, or related field
- 2+ years of experience in learning and development, instructional design, or HR training
- Strong organization, project coordination, and communication skills
- Proficiency with tools such as Microsoft Office.