Client Service Coordinator

Remote, but must be able to drive to the home office once a month for team meetings.

Home Office :

Altoona, PA Travel:

1 to 2 days per month to client schools, plus team meeting at home office

Compensation:

$45,000 - $55,000 plus bonus opportunity RedefinED School Advancement is seeking a highly organized, detail-oriented professional to serve as an Assistant Relationship Manager, supporting a Relationship Manager in the management and growth of a portfolio of partner schools. This role is designed for someone who thrives in a fast-paced, collaborative environment and enjoys supporting both internal teams and external partners. The Assistant Relationship Manager (Client Service Coordinator) plays a key support role in helping schools move through RedefinED's 4-step FUNDamentals process by assisting with communication, coordination, outreach, and follow-through. You will work directly alongside a Relationship Manager who oversees a book of business of approximately 35 to 50 schools and report to a Regional Market Manager. This is a strong entry to mid-level opportunity for someone looking to grow within a mission-driven organization focused on expanding access to financial aid and tax credit scholarship programs. Leadership & Culture Expectations All team members at RedefinED are expected to model and reinforce our core values: Positivity in communication, teamwork, and problem-solving Resourcefulness in supporting schools and internal partners Mutual Respect across teams, partners, and school communities Innovation in execution and continuous improvement These principles guide how we serve schools and support one another. Compensation and Benefits $45,000 - $55,000 starting salary based on experience with an incentive plan Annual performance-based compensation review Clear advancement pathway into Relationship Manager and other growth roles Comprehensive benefits package Qualified candidates are invited to submit a resume and cover letter highlighting their experience in coordination, communication, and team support, along with their interest in supporting schools and expanding access to financial aid opportunities.

Compensation:

$45,000 - $55,000 yearly plus bonus opportunity

Responsibilities:

Relationship Management Support Provide day-to-day support to a Relationship Manager overseeing 35 to 50 partner schools Assist with scheduling, coordination, and preparation for school meetings and presentations Help maintain consistent communication with school partners through email and phone Support follow-up efforts to ensure schools stay on track within the FUNDamentals process Program Coordination & Execution Assist in preparing materials, resources, and documentation used to guide schools through RedefinED's 4-step FUNDamentals process Help track school engagement, participation, and progress Maintain accurate notes and updates within Salesforce CRM systems Support implementation efforts that help schools grow financial aid programs and increase tax credit participation Community Education & Outreach Support Assist with the coordination of community education initiatives led by the Relationship Manager Support preparation for virtual and in-person presentations Help conduct outreach through email and phone to support school engagement efforts Provide logistical and administrative support for events, presentations, and school communications Team Collaboration Work closely with the Relationship Manager to ensure strong organization, follow-through, and communication across the school portfolio Report to a Regional Market Manager and collaborate with internal support teams Help ensure consistency in processes, documentation, and reporting Operational Excellence Maintain accurate and timely CRM updates, notes, and reporting Assist with tracking key performance indicators related to school engagement and outreach Help manage timelines, task lists, and internal coordination

Qualifications:

2+ years of experience in administrative support, client services, education support, nonprofit work, or a coordination role preferred Strong organizational and time management skills Excellent written and verbal communication skills Comfortable communicating with school leaders and community members via email and phone Detail-oriented with the ability to manage multiple tasks at once Positive attitude, team-first mindset, and willingness to learn Alignment with RedefinED's mission and culture Work Environment & Travel Hybrid role combining remote work with occasional in-person team engagement Travel required approximately 1 day per month for team meetings or events About Company RedefinED School Advancement is a fast-growing, mission-driven organization that helps K-12 schools build long-term financial stability and expand access to education. We partner with private and faith-based schools across the country to strengthen enrollment, increase scholarship funding, and close the gap between what families can afford and the true cost to educate a child. Through our proven FUNDamentals process, we guide schools in maximizing tax credit programs, engaging their communities, and implementing sustainable tuition strategies that support growth for years to come. Our team provides full-service, fully staffed advancement support at a fraction of the cost of hiring in-house, helping schools raise more, grow more, and do more without adding additional staff. Since our founding, we have helped schools secure tens of millions of dollars in scholarship funding, creating opportunity for students and stability for the schools that serve them.