Client Service Representative

Client Services Representative For over 100 years , Yale Appliance has been a trusted destination for premium appliances and exceptional customer service. We are a family-owned business committed to delivering a best-in-class experience—from showroom consultation to final delivery. We are currently seeking a Client Services Representative to join our team. In this role, you will act as a key liaison between our sales team, operations team, and customers to ensure a seamless experience from purchase through delivery. If you enjoy helping customers, solving problems, and working in a collaborative environment, this is a great opportunity to grow your career with a company that values teamwork and internal development. Responsibilities Partner with the sales team to ensure smooth and successful product deliveries Answer operational questions from customers and internal teams regarding sales processes and order details Keep customers informed about product availability and delivery timelines Verify customer order details including color, size, energy specifications, door swing, and other product selections Process exchanges requested by management Handle inbound and outbound customer calls regarding sales orders prior to delivery Respond to customer inquiries via email regarding order and account questions Collaborate with internal departments to ensure order modifications are completed prior to delivery Provide a high level of service to ensure a positive customer experience Qualifications 1-3 years of call center or customer service experience , or equivalent education Strong verbal and written communication skills Excellent interpersonal and customer relationship skills Strong listening, analytical, and problem-solving abilities Proficiency in Microsoft Office and Outlook Ability to work occasional rotating Saturdays Must consent to a criminal background check

Schedule Training Schedule:

Monday

• Friday | 8:00 AM
• 4:30 PM Regular Schedule (After Training): Monday
• Friday | 8:30 AM
• 5:00 PM Rotating Saturday schedule may be required This role follows a hybrid schedule after the training period is completed: 3 days in-office (mandatory) 2 days remote Why Join Yale Appliance?

Established company with 100+ years of success Opportunities for career growth and promotion from within Comprehensive benefits including: Health, Dental & Vision Insurance 401(k) with company match Profit sharing Paid Time Off & Paid Holidays Employee discounts Referral bonuses and quarterly bonuses If you're interested in joining a company known for service, expertise, and innovation , we encourage you to apply and become part of the Yale Appliance team.

Pay:

$22.00

• $24.

00 per hour

Benefits:

401(k) 401(k) 3% Match 401(k) 4% Match 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Paid training Referral program Tuition reimbursement Vision insurance

Experience:

Call center: 1 year (Required) Ability to

Commute:

Norton, MA 02766 (Required)

Work Location:

Hybrid remote in Norton, MA 02766