Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Client Service Specialist | Maitland, FL, USA
Job
Marsh McLennan
Remote
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
44
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Client Service Specialist Company:
Marsh McLennan Agency Description:
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Marsh McLennan Agency, McGriff (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE:
MRSH). We are looking for a Client Service Specialist to provide technical and service support to Account Managers for new clients, during the renewal process and for daily client service functions. A day in the life.- Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.
- Escalate issues of increased complexity, according to department standards, to the applicable internal contact.
- Provide clients with timely information including plan information, rates, contributions, and carrier contacts.
- Set up policy notebooks for delivery to client; assemble proposals and other presentations for client and prospect meetings.
- Address and resolve client questions and issues.
- Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrates creativity in presentation style.
- Support service and production team in reaching overall agency revenue and retention goals.
- Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards.
- Assist with all aspects of marketing, as needed.
- Take report and monitor claims (if applicable).
- Document member and client communications in the client management services tool according to department standards.
- Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.
- Assist clients with claims resolution.
- Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.
Our future colleague:
- Current Florida 2-20 License, or willingness to obtain
- Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
- High school diploma or equivalent
- Demonstrated proficiency in computer applications such as Microsoft Office Suite
- Demonstrate strong organizational and project skills
- Strong communication and interpersonal skills (written and verbal)
- Act with responsiveness, urgency and professionalism in all matters
- Prioritize work to achieve timely completion of the most critical and sensitive activities
- Respond quickly to client requests and work to provide appropriate information Valuable benefits.
- Generous time off, including personal and volunteering
- Health Insurance
- 401k
- Professional development opportunities
- Hybrid work
- Six week paid parental leave for the birth or adoption of a child
- Charitable contribution match programs
- Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick:
- https://www.instagram.com/lifeatmma/
- https://www.facebook.com/LifeatMMA
- https://www.