Client Services Rep - A

Job description We're always looking for diverse, talented, service-oriented people to join our exceptional team. Consumer Loan Servicing Representative II The pay range for this position is listed below. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$22.33 - $32.38

Scheduled Weekly Hours:

40 What You'll Be Doing Responsible for providing direct assistance to Members, teammembers, and third parties regarding inquiries, research, and solutions related to Member loans post-funding and DMV title processing. Ensures refunds and loan payments are properly credited or applied to Member loans. Reviews DMV packets from frontline or CL Operations for accuracy and prepares for processing. Assists Members, branches, and other departments via phone queue calls with DMV questions, title issues, and registration-related problems. Maintains working knowledge of DMV policies and procedures and explains them to Members and teammembers. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications High School Diploma or GED required 1-3 years of prior related experience required Knowledge, Skills, and Abilities Intermediate knowledge of loan servicing and DMV processes Excellent communication and problem-solving skills Ability to manage multiple tasks with accuracy and attention to detail Familiarity with regulatory compliance requirements Proficiency in Microsoft Office and internal loan servicing systems SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We also know the flexibility to work remotely benefits the wellbeing of our team. 100% on-site, 0% remote. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote. Let us know you are interested in a future opportunity below, or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!