Client Services Representative

Benefits:

401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance

Location:

Lebanon, MO (Hybrid/Remote)

Schedule:

Monday-Friday, 8:00 AM-5:00

PM Employment Type:

Full-Time Start Your Career with Purpose At Parmele Disability Advocates, we help individuals obtain the Social Security benefits they deserve. As a Client Services Representative , you'll play an important role in creating a positive experience for prospective and current clients by providing professional support, answering questions, and connecting individuals with the resources they need. This position is ideal for someone who enjoys helping others, communicates confidently over the phone, and thrives in a fast-paced environment. No prior disability experience is required. We provide paid training, ongoing support, and opportunities for professional growth. This position begins with required in-office training in. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training. What You'll Do As one of the first points of contact for our clients, you'll help ensure every interaction is professional, informative, and supportive. Key Responsibilities Answer inbound calls from prospective and current clients. Provide information about company services and assist callers with next steps. Contact prospective clients who have expressed interest in our services. Transfer calls to the appropriate department or team member when needed. Respond to client questions and resolve concerns in a timely and professional manner. Maintain accurate client records and document interactions within company systems. Meet established performance and outreach goals. Deliver a positive, compassionate experience during every client interaction. What We're Looking For We're seeking dependable, motivated individuals who enjoy helping people and providing exceptional customer service. Qualifications Professional and confident phone presence. Strong verbal communication and active listening skills. Ability to build rapport and establish trust with clients. Consistently demonstrates empathy, patience, and professionalism. Proficiency with Microsoft Office and data-entry systems. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities effectively. Previous experience in customer service, call center operations, client services, sales, or administrative support is preferred but not required. Ability to learn new systems and processes quickly. Why Join Parmele Disability Advocates? Make a meaningful difference by helping individuals access life-changing benefits. Receive paid training and ongoing professional development. Enjoy a supportive, team-oriented culture. Join an established and growing organization with long-term career opportunities. Work in a role where your communication skills and compassion directly impact clients' lives. About Parmele Disability Advocates Parmele Disability Advocates brings more than 150 years of combined disability advocacy experience and has helped over 61,000 individuals secure benefits. What began as a two-person operation has grown into a team of more than 150 professionals serving clients across multiple states. Apply Today! If you're looking for a stable, full-time position where you can make a meaningful impact while building a rewarding career, we'd love to hear from you. Apply today and become part of a team dedicated to helping others navigate the disability benefits process. Flexible work from home options available.