Client Success / Performance Associate (Volleyball Focus)

The Role This role sits at the intersection of: Client success Data analysis Operations Sales support You will work directly with the VERT Performance Lab to support and grow the VERT Team System across hundreds of teams. This is not a passive "account management" role.

You will be responsible for:

Making sure programs are successful on the platform Turning raw data into actionable insights for coaches Helping scale VERT's systems and processes as we grow What You'll OwnClient Success & Account Support Manage and support a large portfolio of volleyball programs (clubs, colleges, teams) Ensure successful onboarding, adoption, and continued usage of VTS Serve as a primary point of contact for performance-related questions Identify at-risk accounts and proactively intervene Data & Performance Insights Analyze athlete and team data (jump load, trends, efficiency, etc.) Translate complex metrics into clear, actionable insights for coaches Support the creation of reports, summaries, and performance recommendations Work alongside the Performance Lab to align insights with best practices CRM & Operations Own and maintain CRM accuracy across all VTS accounts Track pipeline, usage, renewals, and engagement Support systems that allow VERT to scale to hundreds of programs without breaking Sales Support & Forecasting Assist in sales forecasting and pipeline tracking Run and contribute to weekly VERT Team System sales reviews Work cross-functionally with leadership and sales coordinators to align on growth Events & Travel Attend select events, clinics, and qualifiers Support on-site activation, onboarding, and client relationships What We're Looking For Highly organized and detail-oriented (this is non-negotiable) Strong analytical mindset — comfortable working with data and identifying trends Ability to translate data into simple, useful insights Excellent communication skills (especially with coaches and athletes) Comfortable managing a high volume of accounts and moving parts Self-starter who takes ownership and solves problems without constant direction Interest in sports performance, technology, and athlete development Preferred Background Volleyball experience (playing, coaching, or performance-related) Experience with data analysis (Excel/Google Sheets or similar) Familiarity with CRM systems Background in sports science, kinesiology, or related field What This Role Is (and Isn't) This is: A high-impact role tied directly to revenue and retention A mix of data, operations, and client-facing work A growth position with room to expand into new sports and leadership This is not: A passive customer support role A "check-in once a quarter" account manager job A narrow, repetitive position Growth Opportunity As VERT expands into new sports and markets, this role will evolve. High performers will have the opportunity to: Take ownership of new sport verticals Shape reporting and analytics standards Move into leadership across client success, performance, or operations Compensation Competitive salary based on experience Travel opportunities + exposure to elite programs About

VERT VERT

is a leader in movement data and performance analytics, working with collegiate and professional teams worldwide. Our VERT Team System (VTS) provides coaches and organizations with real-time and longitudinal insights into athlete workload, jump performance, and movement patterns. We are expanding rapidly,starting with volleyball, and building the infrastructure to support teams across multiple sports.

Benefits:

Paid time off Work from home

Work Location:

Hybrid remote in Oakland Park, FL 33334