Client Systems Support Specialist, Junior

Client Systems Support Specialist, Junior Vandenberg AFB, CA Job Details Full-time $41.10 - $45.67 an hour 4 hours ago Qualifications Endpoint Security System hardening MCSA Network troubleshooting Operating systems Data migration Phone communication Procedural guides IT asset management Technical documentation TS/SCI Laptop (troubleshooting support) IT service management Configuration management Equipment troubleshooting Printer (troubleshooting support) DoD experience System maintenance Information security compliance Patch management Associate's degree in information technology CompTIA Network+ Customer support ticket management Mentoring Microsoft Teams ServiceNow Vulnerability management IT Technical skills instruction Identity and access management (IAM) solutions Equipment inventory management Associate's degree CompTIA Security+ RMF Escalation handling 2 years Communication skills Developing technical user guides CompTIA A+ Entry level Mobile devices

Information Technology Full Job Description Overview:

Delta Solutions and Services Bowhead is seeking a Junior Client Systems Support Specialist to support our team at Vandenberg SFB. The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities. Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission. This position integrates front-line Help Desk functions, technical endpoint support, and executive IT services within a single service delivery framework. The Client Systems Support staff troubleshoot, configure, and maintain end-user systems, provide account and access assistance, coordinate escalations with enterprise providers, and ensure compliance with DoD cybersecurity and configuration management standards.

Responsibilities:

Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments Deliver white-glove support to senior leaders and executive staff, including system setup, data migration, secure mobile device configuration, and event support Coordinate VIP event or conference support, ensuring seamless connectivity, display configuration, and real-time troubleshooting Develop, update, and maintain user support documentation, standard operating procedures, and quick-reference guides Monitor ticket queues to ensure timely response, escalation, and closure in alignment with performance metrics Track and report recurring issues to identify systemic problems and recommend corrective actions Maintain asset accountability, tagging, and inventory accuracy for assigned devices and peripherals Support after-hours operations, contingency activities, and mission exercises as required Participate in configuration reviews, patch cycles, and readiness inspections to maintain compliance with DoD and organizational policies Provide feedback to engineering and cybersecurity teams on observed issues, performance impacts, and improvement opportunities Support users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events. Train and mentor junior technicians in troubleshooting techniques, customer service standards, and documentation practices Serve as a property custodian as required by DoDI 5000.64, DAFI 23-111, and AFMAN 17-1203, maintaining accountability of assigned A/V assets. Support exercises, operational events, and contingency scenarios by ensuring the rapid setup, testing, and operation of client systems. Other duties as assigned.

Qualifications:

Associate's degree in Information Technology or related field, or equivalent combination of education and experience. 2-4 years of experience providing Tier I IT or Help Desk support, including ticket management, troubleshooting, and customer assistance within a DoD or enterprise IT environment. Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire. Certifications such as CompTIA A+, Network+, Security+, or Microsoft

MCSA/MD-100/101

are preferred. Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders. Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards. Familiarity with endpoint hardening, patching, and vulnerability management practices. Provide after-hours and contingency support as required. Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments.

Physical Demands:

Must be able to lift up to 50 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS

Must currently hold an active TS/SCI clearance. #LI-DNI MN1