Contact Center Agent Tier 2

Contact Center Agent Tier 2The office is currently located in Auburn Hills and relocating to Farmington Hills in Q1 of 2024

Location:

Oaktec BuildingShift:

12:00pm

• 9:00pm Monday
• FridayOur customer contact center is open Monday through Friday, 8am-9pm and Saturday, 8am-5pm. What we can offer youCompetitive compensation starting at $20.70Hybrid work schedule upon successful completion of introductory periodCareer Growth
• promotional opportunitiesAfternoon shift hourly premium.

Language (Spanish) hourly premiumIncentive program based on performanceOffers wide range of shifts Monday-SaturdayPaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match, Pension, and Life InsuranceEarn $1,000 for every qualified new hire referralComerica Call Center earned the Gold Award for Training Excellence!

Looking to work with a diverse team? Join our Team!

A Contact Center Agent Tier 2 will have a passion for providing exceptional customer service whose main objective will be to assist customers with moderately complex requests, with a primary focus on Mastercard Debit Cards. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management, problem solving, troubleshooting and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.

Position Responsibilities:

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution.

Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc.

Complete less complex account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.

Assist customers with basic web banking functions, such as unlocking and resetting passwords.

Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship.

Meet or exceed individual productivity and quality assurance objectives.

Able to effectively collaborate within and across teams and departments.

Use problem solving tactics to analyze and troubleshoot customer challenges.

Position Qualifications:

High school diploma or general education diploma (GED)3 years of customer service experienceAbility to multi-task, set priorities and manage time effectivelyExperience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet searchPreferred Qualifications6 months experience in a financial services or equivalent environmentExperience with Debit/ATM Card maintenance, disputes, and investigations Oaktec Building9:30am

• 6:00pm Monday
• Friday, Off Thursday, 8:30am
• 5:00pm Saturday Comerica is proud to be an Equal Opportunity Employer
• veterans/individuals with disabilities, committed to workplace diversity.