Contact Center Coordinator

Contact Center Coordinator Crossroads Staffing

SX - 5.0

Camarillo, CA Job Details Full-time $21 - $24 an hour 2 days ago Qualifications Spanish Serving clients HIPAA Filing High school diploma or GED Problem-solving Productivity software Full Job Description Contact Center Coordinator | Monday-Friday 8:30am-5:00pm | $21.00-$24.00/hour Responsible for providing outstanding customer service and support to members, caregivers, and healthcare professionals who contact our agency. This position is fully remote but may require employees to work occasionally on-site at our Camarillo office.

Responsibilities:

Managing inbound and outbound calls, emails, and other communication channels to support members in accessing healthcare services, scheduling appointments, addressing inquiries regarding medical procedures, billing, and general information enrollment, eligibility, provider network authorization, plan guidelines and processes. Handles inbound and outbound interactions involving member eligibility verification, general provider inquiries, claim status, general program and administration questions including direct member request for I.D cards and Primary Care Physician (PCP) changes, and triaging calls to appropriate units or outside entities. Troubleshoot and resolve escalated issues following established protocols and guidelines to escalate urgent matters or complex issues to appropriate personnel. Ensure department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information. This includes adherence to compliance standards, confidentiality, and data protection regulations in all interactions and communications. Performs general clerical duties to include but not limited to photocopying, faxing, mailing, and filing. Document all calls, maintain accurate records, and update patient information in the system/database. Serve members in a courteous and professional manner. Strive to achieve key performance indicators (metric goals) related to call handling, customer satisfaction, and service quality. Perform other duties as assigned. Qualifications HS Diploma or GED 2+ years experience in customer service Bilingual in Spanish Strong communication skills Proficient in

MS Office Pay:

$21.00 - $24.00 per hour

Work Location:

Hybrid remote in Camarillo, CA 93012