Content Designer for Customer Service

Content Designer for Customer Service inDrive Design, Customer Service Posted on Apr 23, 2026 Apply now We're building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first everything else comes after. Department Customer Service and Experience Employment Type Full Time Location Nepal Workplace type Fully remote Key Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local

Support Teams:

deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards. Skills, Knowledge & Expertise 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, and data. Strong cross-functional collaboration skills. Job Benefits Hybrid work schedule Stable salary, health insurance Unlimited opportunities for professional and career growth, regular external and internal training from our partners The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry Initial training Probation period up to 3 months We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 21 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you. If you receive no feedback, it means that currently there are no suitable vacancies for you. About inDrive inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world's top ride-hailing apps, now with 360M installs across 48 countries. Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities. Ready to ignite your inner drive? Apply Now Our Hiring Process Stage 6: Final Interview Stage 7: Background Check & Compliance Review Stage 8: Offer Stage 9: Hired Stage 1: Applied Stage 2: CV Review Stage 3: Talent Acquisition Interview Stage 4: Hometask Stage 5: Hiring Manager Interview Stage 6: Final Interview Stage 7: Background Check & Compliance Review Stage 8: Offer Stage 9: Hired Stage 1: Applied Stage 2: CV Review Stage 3: Talent Acquisition Interview Stage 4: Hometask Stage 5: Hiring Manager Interview Stage 6: Final Interview Stage 7: Background Check & Compliance Review Stage 8: Offer Stage 9: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest Apply now See more open positions at inDrive