Customer Care Representative

Customer Care Representative The LaSalle Network - 3.4 Oak Brook, IL Job Details Contract $20 - $22 an hour 1 day ago Benefits Dental insurance Vision insurance Qualifications Customer records maintenance Managing customer accounts Records maintenance Sales support Oracle Email customer support Phone communication Operations coordination Customer order taking Logistics customer service Sales order data entry Research Mid-level Post-sales issue resolution Financial issue resolution Managing clients in a customer support role Salesforce Cloud B2B business model Zendesk Task prioritization Sales management systems proficiency B2B Logistics order management CRM system proficiency Billing issue inquiries Order issue resolution SAP ERP Cross-functional collaboration 2 years Communication skills Full Job Description LaSalle Network is seeking a detail-oriented Customer Care Representative to support a growing organization in Oak Brook. This role combines customer service, order processing, and cross-functional coordination to ensure a seamless customer experience. The ideal candidate will have experience managing customer inquiries, processing orders, and utilizing ERP or CRM systems in a fast-paced B2B environment. What You'll Do Respond to customer inquiries via phone and email with professionalism and urgency Process customer orders accurately through ERP and CRM systems Research and resolve order discrepancies, shipment issues, billing concerns, and customer service inquiries Maintain accurate customer records and order documentation Communicate order status updates and follow up to ensure customer satisfaction Partner with Sales, Operations, Logistics, and other internal teams to ensure timely order fulfillment Manage multiple customer requests while maintaining accuracy and attention to detail Take ownership of customer issues and drive them to resolution What's Needed 2-3 years of experience in a customer service, order processing, sales support, or customer care role Experience working in a B2B environment preferred Hands-on experience with ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, JD Edwards, etc.) and/or CRM platforms (Salesforce, Zendesk, HubSpot, etc.) Strong problem-solving and troubleshooting abilities Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and follow-through

Key Details Compensation:

$20-22/hour

Location:

Oak Brook, IL Work Model:

Hybrid (2 days remote, 3 days in-office)

Benefits:

LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/ Jessica Black Recruiter LaSalle Network LNOSHR #LI-JB1 LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/11/Field-Employee-Benefits-LaSalle-Network.pdf All assignments are at-will and their duration is subject to change.