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Job Description
Customer Care & Sales Specialist Northern 45 Riverside, CA Job Details Full-time $18 an hour 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off 401(k) 4% Match Work from home Vision insurance 401(k) matching Flexible schedule Qualifications Teamwork Interpersonal skills High school diploma or GED Customer support Retail sales
Full Job Description Title:
Customer Care & Sales Specialist (external)
Department:
Northern 45
Customer Service Reports To:
Northern 45
Brand Manager Hours Required:
Full-time, Non-Exempt Schedule :
Weekends May be
Required Location :
Hybrid | Riverside, CA .
Compensation:
$18 per hour The Job Northern 45 is the U.S. sales and distribution partner for performance cycling brands that want a real presence in the American market. Based in Riverside, we handle the full commercial operation for the brands we represent: logistics, merchandising, marketing, and rider support, so they can focus on building great bikes. We're a small, focused team based in Riverside, CA and we're building something worth being part of. If you're a rider, you'll fit right in. If you're not, don't be surprised if that changes. We offer a flexible, welcoming environment where people genuinely care about what they do and about the riders they serve. We are looking for a Customer Care & Sales Specialist to be the frontline voice for the brands Northern 45 supports - the first person a rider connects with when they have a question, need product guidance, or are ready to purchase their next bike or gear. This role is the heartbeat of the rider experience, and we need someone who genuinely cares about people and bikes. You will own day-to-day customer service and sales operations across all support channels, helping riders navigate product selection, providing expert recommendations, and identifying opportunities to grow sales while delivering an exceptional customer experience. You'll work closely with the Brand Manager and shared warehouse, operations, and sales teams to provide exceptional customer support, coordinate order fulfillment, and keep riders stoked. The Benefits We offer a variety of benefits and perks for full-time employees, including:
Medical Insurance:
100% paid employee only HMO coverage, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.
Time Off:
15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
Employee Purchase Program:
Access to purchase our full inventory at cost + 3.5%.
Retirement Plan:
401(k) Plan with 4% matching.
Additional Insurance:
Dental, vision, and supplemental insurance options Flexible Spending Accounts Professional Growth & Development Opportunities Essential Duties and Responsibilities Customer Service & Sales Serve as the primary contact for customer service and sales inquiries across email, phone, and support channels Guide customers through product selection by understanding their needs, riding preferences, and intended use Support online sales initiatives by providing feedback on customer questions, purchasing trends, and opportunities to improve the buying experience Manage order support including order status updates, shipping inquiries, returns and exchanges, and product availability questions Provide timely, accurate, and rider-focused responses to pre-sale and post-sale questions Ensure every customer interaction reflects a premium, customer-first, solution-oriented experience Educate customers about the brand's we serve products, brand history and culture Escalate complex cases appropriately while maintaining ownership of customer communication Coordinate with other department support teams to handle overflow inquiries as needed Warranty & Technical Support Assist with initial warranty intake, document product concerns, and support the Warranty Specialist with case management Educate riders on bike functionality, maintenance practices, and setup recommendations to help them get the most out of their bike Escalate complex technical issues, product concerns, or warranty cases to the appropriate internal teams Provide customers with guidance on compatible replacement parts, available resources, and product information Preferred Qualifications Education & Experience High school diploma or GED required; some college or relevant coursework a plus Any customer service, support, or retail experience is a plus — what matters more is attitude and a willingness to learn Prior experience in cycling, outdoor, or action sports is preferred but not required — genuine passion for bikes goes a long way Skills Strong written and verbal communication skills — clear, friendly, and professional Tech-savvy and comfortable learning new software; experience with Microsoft Office, CRM tools, or order management systems is a plus Highly organized with the ability to manage multiple tasks and priorities simultaneously Able to translate information clearly and simply, whether explaining a product or walking a customer through a warranty process Sound judgment and the ability to work independently; knows when to ask for help and when to act Collaborative team player who works well across departments Personal Attributes Genuinely passionate about mountain biking and connected to rider culture — this matters Rider-first mindset: committed to delivering an exceptional experience in every interaction Calm under pressure, empathetic when it counts, and solutions-focused when things get complicated Self-directed and dependable — comfortable working remotely with accountability and ownership High integrity, low ego Schedule Flexibility Northern 45's customer service operations run 7 days a week; this role may be asked to support weekend coverage on a rotating basis Willingness to work a flexible schedule, including occasional weekends, is required
NORTHERN 45
is proud to operate as a drug-free workplace . All new hires must complete a pre-employment drug screen and background check.
NORTHERN 45
is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Pay:
$18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home
