Customer Engagement Specialist (MED-PASS)

Job Description:

MED-PASS

is an industry leader in the provision of documentation, reference and educational resources in senior care markets that include pharmacy, long-term care, assisted living, home health and hospice. As a Customer Engagement Specialist, you will gain an in-depth understanding of our

MED-PASS

product offerings and communicate new releases to both prospects and existing customers. You will make outbound calls using scripts, refine your approach with data-driven adjustments, and forward viable leads to the sales team. In addition, you'll assist with sales and customer service tasks, such as handling inbound calls and entering phone orders. Your role will also include processing e-commerce orders, conducting product development research, maintaining product data, and updating website content like product descriptions and inventory. Success in this position depends on your ability to multitask and effectively support a range of customer and sales functions.

Requirements:

Strong verbal and written communication skills Experience with Microsoft Office Keyboarding and PC Skills Ability to effectively multitask

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. Company perks, including:
• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more Facility amenities, including:
• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds is an equal opportunity employer.

Qualifications:

Strong verbal and written communication skills. Experience with Microsoft Office. Keyboarding and PC Skills. Ability to effectively multitask