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Customer Game Support

Job

Diversified Sourcing Solutions

Remote

Full-Time

Posted 1 day ago (Updated 3 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Location:
Remote in
TEXAS ONLY
Starting pay: $12/hr Full-Time Position. Must have open availability.
CUSTOMER SERVICE AGENT
Our Customer Service Agents are responsible for maintaining positive relationships with our game players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This includes a wide variety of gameplay needs, technical advice, account & billing requests, and product information. Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service contact centers. We offer a fun, exciting, and challenging environment in one of the most energizing gaming organizations in the industry!
RESPONSIBILITIES
Interact with our customers in all of our gaming environments to promote customer satisfaction Handle customer requests for our entire catalog of products and services, including: Help with Product information, Account & Billing requests, Technical help, Gameplay help A mix of Email, Chat and Social networking Maintain a working knowledge of our products and services Standard console and PC products Massively Multiplayer Online games Other online services All current gaming platforms (mostly Xbox, PlayStation, Windows PCs) Contribute to record keeping & knowledge management for product knowledge bases Create, edit, review, and publish content for the Customer Services department in response to requests from internal stakeholders/external users Maintain accuracy, relevancy of all internal/external content
REQUIREMENTS
Strong English language fluency Have excellent verbal and written communication skills [English] Have excellent editorial skills with the ability to write clearly for a diverse audience Strong customer service ethic, positive attitude, and enthusiasm Creative and analytical thinking Professional communications skills Passion for gaming Familiarity with online environments and social networks Technical troubleshooting ability with Microsoft Windows operating system Familiarity with productivity software, including Microsoft Office products Good typing skills PLUSES Experience in entertainment software industry Knowledge and passion for massively multiplayer online games 1+ years writing/editing/technical communication experience Familiarity with MacOS or Mobile operating systems