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Customer Management Specialist
Job
Royal FrieslandCampina
Remote
$80,000 Salary, Full-Time
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Job Description
Zum Hauptinhalt Search Sprache Deutsch (Deutschland) English (United Kingdom) Français (France) Magyar (Magyarország) Nederlands (Nederland) Tiếng Việt (Việt Nam) 简体中文 (中国大陆) Profil anzeigen Mitarbeiter-Anmeldung Menu Menu Startseite Stellenangebote Wer bist du? Schüler:in /
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in /Student:
in Fachkräfte Führungskräfte Fachbereiche Über uns Unser Unternehmen Unsere Kultur Unsere Schwerpunkte Unsere Marken Unsere Geschichten Leben bei FrieslandCampina Kontakt Search Sprache Deutsch (Deutschland) English (United Kingdom) Français (France) Magyar (Magyarország) Nederlands (Nederland) Tiếng Việt (Việt Nam) 简体中文 (中国大陆) Profil anzeigen Mitarbeiter-Anmeldung Menu Menu Startseite Stellenangebote Wer bist du? Schüler:in /Schulabsolvent:
inAbsolvent:
in /Student:
in Fachkräfte Führungskräfte Fachbereiche Über uns Unser Unternehmen Unsere Kultur Unsere Schwerpunkte Unsere Marken Unsere Geschichten Leben bei FrieslandCampina Kontakt Startseite Stellenangebote Wer bist du? Schüler:in /Schulabsolvent:
inAbsolvent:
in /Student:
in Fachkräfte Führungskräfte Fachbereiche Über uns Unser Unternehmen Unsere Kultur Unsere Schwerpunkte Unsere Marken Unsere Geschichten Leben bei FrieslandCampina Kontakt Search Sprache Deutsch (Deutschland) English (United Kingdom) Français (France) Magyar (Magyarország) Nederlands (Nederland) Tiếng Việt (Việt Nam) 简体中文 (中国大陆) Profil anzeigen Mitarbeiter-Anmeldung Menu Menu Customer Management Specialist Paramus (US) Supply Chain & Logistik 40+ Stellenbeschreibung Link zu Stellenbenachrichtigungen Jetzt bewerben Jetzt bewerben Customer Management Specialist Make Customer Experience Truly "Worry-Free" At FrieslandCampina Ingredients North America, customer service goes beyond order management—it's about delivering a seamless, proactive, and "Worry-Free" experience every time. We're looking for a Customer Management Officer (CMO) who thrives on building strong relationships, solving problems before they arise, and ensuring every customer interaction is smooth, accurate, and impactful. In this role you will be at the center of our customer ecosystem—partnering closely with Sales, Supply Chain, Quality, and Order Fulfillment to deliver excellence from contract to delivery and beyond. What we offer At FrieslandCampina Ingredients, your growth matters—because when you grow, we grow. Competitive salary aligned with your experience and expertise Hybrid work model supporting flexibility and work-life balance Collaborative culture built on respect, innovation, and teamwork Learning & development opportunities including training, mentoring, and knowledge-sharing Comprehensive benefits Global exposure within an international organization making a meaningful impact What You'll Do Be the Customer's Trusted Partner- Serve as the primary point of contact for day-to-day customer needs
- Build strong, trust-based relationships and understand customer applications and business needs Ensure Seamless Execution
- Coordinate cross-functional processes to ensure accurate and timely order fulfillment
- Manage contracts, orders, and key workflows with precision Enable Commercial Success
- Support customer visits and sampling processes
- Assist in preparing for contract discussions and ongoing account development Stay Ahead of Demand
- Monitor customer demand and proactively flag risks or changes
- Collaborate across teams to resolve potential supply or delivery challenges Own Data & Insights
- Maintain accurate customer master data and documentation
- Manage questionnaires, product approvals, and compliance materials
- Deliver reporting and insights to support sales and marketing strategies Resolve & Improve
- Handle customer complaints in line with company standards
- Analyze trends and partner cross-functionally to drive long-term solutions What we ask Bachelor's degree or equivalent relevant experience 5+ years of customer service experience, ideally in a B2B environment Experience with SAP and strong Microsoft Excel skills (Pivot Tables preferred) Understanding of sales operations and supply chain/logistics processes Experience working in international or cross-cultural environments Strong communication, organization, and relationship-building skills A proactive, customer-first mindset with strong attention to detail Why FrieslandCampina Ingredients?
Compensation Salary Range:
$75,000- $85,000 annually and is based on experience, skills, and qualifications, in accordance with applicable laws.
Warum bei uns arbeiten:
Unsere Mission:
Bessere Ernährung für die Welt. Ein faires Leben für unsere Landwirte- heute und für kommende Generationen.