Customer Service Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com . Job Description Associa is looking for a Customer Service Representative to join our team.

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. What do we offer? Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been awarded as Best and Brightest.

Location:

12371 South 900 East, Suite 200. Draper, Utah 84020 Essential Duties and Responsibilities

• Act as the first point of contact for customers visiting the office when needed
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed
• Other duties as assigned.

Benefits Summary:

World-Class Training Additional Income Opportunities CAI (Community Association Industry)

Course/Designation Assistance Paid Time Off/Holidays Comprehensive Medical Benefits Wellness Incentives Mileage Reimbursement Company Cellphone Hybrid:

In Office/Work From Home Schedule Requirements

• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Ability to keep workspaces organized and maintained. Alerts the Office Manager of low supplies and assists in supply stocking and distribution.
• Partner with multiple stakeholders, for example, community managers, vendors, peers, and clients.
• Knowledge of company policies, procedures, and forms.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to work effectively with others in person and in a group setting
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills.

Education and Experience High School Diploma or GED required. At least one year of directly related or closely related customer service or administrative experience.

How to apply:

Applicants should apply through the link in this posting or visit careers@associaoline.com We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.