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Customer Service Integrator Specialist
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Melitta Professional Coffee Solutions USA, Inc.
Remote
$56,160 Salary, Full-Time
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Job Description
Overview We are seeking a Customer Service Integrator Specialist to join our dynamic team dedicated to delivering exceptional client experiences and seamless service integration. In this role, you will serve as a vital link between our clients and internal teams, ensuring that customer needs are met efficiently through effective project and account management. The ideal candidate will possess strong communication skills, a comprehensive understanding of Customer Service solutions, and a passion for fostering positive customer relationships. This position offers an exciting opportunity to contribute to innovative service delivery within a fast-paced, technology-driven environment. 1. Service Coordination & Portal Management Enter, upload, and manage completed service invoices within third-party service portals on a daily basis. Coordinate with service partners and internal teams regarding repairs or service work that exceeds standard Not-to-Exceed (NTE) pricing limits. Review work orders submitted by internal technicians and third-party service providers for accuracy and completeness. Assist in communicating service updates, contract changes, troubleshooting details, and customer-specific requirements to internal teams and service partners. 2. Customer Support & Issue Resolution Serve as a primary point of contact for customer questions related to service requests, invoicing, billing concerns, and equipment service issues. Provide equipment service quotes and pricing information to customers as needed. Research and resolve service-related concerns in partnership with customers, technicians, service vendors, and internal departments. Escalate urgent customer concerns and service issues to management in a timely manner. 3. Billing & Account Support Partner with the Accounts Receivable team to resolve aged invoices, payment discrepancies, and billing-related concerns. Research service history records to support billing investigations and customer account reviews. Maintain accurate documentation of customer communications, service records, and account activity. 4. Reporting & Administrative Support Maintain service records, spreadsheets, databases, and internal documentation related to customer service activity. Track recurring service trends and communicate opportunities for process improvement. Provide general administrative support to ensure efficient service operations.