Customer service officer

Job Description Posting Start Date:

5/5/26

Offer ID:

2118

Unit:

HM Clause Job Title:

Customer service officer

Job Location:

Modesto Contract type:

Permanent Job Description:

Company Introduction "

WE BUILD TRUST WITH FARMERS AROUND THE WORLD BY SUPPORTING THEM TO SUSTAINABLY IMPROVE THE QUALITY AND FLAVOR OF THEIR PRODUCTION.

"

HM.CLAUSE

is a Business Unit of Limagrain, an international agricultural co-operative founded and managed by farmers.

HM.CLAUSE

specializes in the breeding, production, and sale of vegetable seeds. From the world market to the farmer's market, we collaborate with our customers to deliver successful solutions for the agricultural challenges of today and produce the highest quality vegetable seeds for the future. Our global team of experts and state-of-the-art research facilities enable us to work side-by-side with growers to provide the most regionally relevant and reliable vegetable seeds available. If our mission resonates with your passion, we look forward to your application. Job description You will be a great fit if you have experience similar to: Maintain flow of information and communication with customers, sales staff and other departments throughout the order process. Serve as liaison with supply chain and shipping teams. Process and champion orders received from domestic or international customers and sales staff. Serve and support all customers of designated regions to ensure the maintenance and growth of the business and improve customer satisfaction. Review customer orders vs published prorates; as well as lab information regarding quality of seed.

Order processing includes:

order entry, additional documentation (including pro-forma invoices, commercial invoices, letters of credit, phytosanitary certificates, lab analysis and export requirements), follow-through and invoicing. Monitor all orders through the process to insure on time delivery to meet customer's expectations with accurate date management in the ERP. Monitor pricing in ERP system and report any irregularities to Sales Data Planning. Maintain accurate and up to date files with customer profile information and country requirements. Participate in defining, preparing and updating all work instructions in QA Module (AQUARIUS). Process credits and adjustments per verified customer requests, internal management requests or for billing error corrections. Cross train within the department to insure adequate coverage at all times. Performs other incidental and related duties as required and assigned. What we expect of you To be considered, you will need: AA/AS degree in Business or Agriculture or equivalent 3 - 5 years' experience in customer service Experience with ERP systems (JD Edwards a plus) Excellent oral and written skills Must be proficient in English and Spanish; proficiency in French or Portuguese a plus Microsoft Office Suite, Word, Excel, Outlook and Access experience Internet & high volume E-mail experience The rewards of working here: You join an expert team of innovators and creators that collaborate with farmers around the world to sustainably enhance the taste and quality of healthy food. Our goal is to form teams that inspire and learn from each other as they work to elevate our products from seed to table. We recognize our employees as our most valued resource and work to create an atmosphere that is supportive, healthy, and progressive. We promote an environment of wellness and well-being and hybrid schedules when it is appropriate for the position. It is an important and expanding piece of our local and global mission for Diversity & Inclusion programs and support groups in the corporate world.

HM.CLAUSE

offers a strong compensation and benefits package to its employees: Competitive salary This position's range is $25 - $30/hr Our total compensation and pay ranges reflect our market pay structures. As such, individual salaries or hourly rates are determined by a variety of factors including, but not limited to: local geographical market conditions, internal equity, as well as candidate qualifications, such as job related skills, education, and experience. Comprehensive Benefits Choices Medical, Dental, Vision Work/Life Balance 12 Paid Holidays per year +1 Floating Holiday per year Paid shutdown holidays Progressive time off starting at 80-vacation hours Company Covered Benefits Company paid Life Insurance, Long and Short-Term Disability Wellness Benefits Family EAP, Telehealth and Mental Wellness Services Internal Career Progression Learning Environment Promotions from within Paid Annual Training Tuition Reimbursement Welcoming Environment Business casual attire; open door policy Financial Wellness 401(k) dollar for dollar Employer matching Supplemental Employer Contribution Plan Traditional and Roth (401k) plans options Company Profit sharing in December Family Benefits Maternity and Paternity paid time off Low family medical deductibles Family Planning Resources We are a company with a supportive culture and leadership. We encourage you to be part of our journey to enhance the world's food supply and support the farmers that grow them. To view all U.S. based privacy rights and how to exercise them, click here: Privacy policy - HM Clause . Apply now