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Job Description
Description Summary:
The primary objective of the Customer Service Representative is to provide exceptional customer service by supplying accurate information, resolving issues and completing requests related to commenced contracts. In doing so, the Customer Service Representative will be a key player in encouraging repeat business with existing customers, vendors and sources. The incumbent is the first point of contact and will act as a liaison between the customer, vendor or source and all internal departments.
Duties & Responsibilities:
In a timely and professional manner, respond to a wide variety of issues/requests from customers, vendors and sources. This incumbent will focus on phone requests, effectively communicating with callers, taking ownership of problems, analyzing and researching as appropriate and delivering solutions. Explain to customers their contractual obligations, including but not limited to, interim rent, late charges, end of term options and tax responsibility. Within a phone queue, maintain service level goals which are determined annually, (e.g., abandon rate and response time). Provide current accounting information and complete administrative requests, such as address changes, ACH documentation and credit references. Accurately distribute issues handled outside of the customer service group, such as sales calls and collections calls. Resolve problems including, but not limited to payment misapplications, charges billed in error, and incorrect customer and/or contract information. When necessary, coordinate with Legal, Accounting and Operations for resolution of issues. Build and maintain an understanding of many different types of programs and products. Remain currently informed on department policies and procedures as well as exceptions to standard process. Perform other projects and initiatives, as required, to enhance the effectiveness of the Portfolio team and contribute to continuing improvement of overall company performance.
Basic Qualifications:
Associate degree in business or related field, or additional 2+ years work experience Minimum of 1 year finance / banking experience. Minimum of 2 years customer service or collections experience.
Preferred Qualifications:
Experience working with Microsoft Word/Excel software applications. Previous equipment finance experience Demonstrated ability to provide excellent customer service. Excellent written and verbal communication skills. Solid customer service skills Ability to make sound, responsible decisions in a timely manner Strong PC Skills Demonstrated analytical problem solving and troubleshooting skills #LI-DK1 #
CML Exempt Status:
(Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
No Workplace Type:
Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$22.00 - $34.00 Hourly The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details. Note to
Agency Recruiters:
Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
