Customer Service Representative

Job Overview Joseph W. McCartin Insurance, Inc. is a full-service independent insurance agency with a team of 25+ agents. We are seeking a team member to help support our Life & Health department 25 hours per week. We provide comprehensive training—you bring a strong work ethic, eagerness to learn, and a commitment to helping clients. The ideal candidate is highly detail-oriented, organized, and comfortable working with data and spreadsheets. This role requires 3 days in office and 2 days WFH. 25 hours total. Potential for full-time position in the future.

Salary Range:

$32.00 - $35.00 per hour Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Work from Home Flexible Schedule Hands on Training Mon-Fri Schedule Career Growth Opportunities 401K with employer contribution Paid Continuing Education Credits Paid license renewal Requirements Qualifications  Life & Health insurance license required 2+ years of insurance experience preferred Strong computer skills, including Microsoft Office—especially Excel Excellent written and verbal communication skills Highly detail-oriented with strong accuracy and follow-through Ability to manage multiple tasks and meet deadlines Team-oriented with a collaborative mindset Responsibilities Key Responsibilities  Support clients with coverage changes and service requests Review applications and enrollment forms for accuracy and completeness; submit to carriers with appropriate documentation Order requirements (e.g., medical exams) for new insurance applicants Gather client information and prepare quotes using agency systems Assist with coordinating group health insurance renewals Prioritize tasks and manage workflow to ensure timely and accurate processing Maintain organized electronic files in accordance with agency standards Uphold a high level of professionalism in all interactions About Us We are a very busy, 59 year, 30 person insurance agency in Beltsville, MD. We work hard from 8:30 to 5:00 but we also value a good work-life balance. We have a fantastic corporate culture, meaningful core values and a robust vision for our future. Do you want to grow professionally in a nurturing environment where there's collaboration and challenge? Do you want to advance your career where your ideas and contributions to the team are valued and encouraged? If this sounds like what you are looking for then please apply to join our team. This career opportunity is available only to the best we can find!