Customer Service Representative

Customer Service Representative 2.9 2.9 out of 5 stars Every call matters. Every customer matters. And at Braman, relationships matter. Braman Termite & Pest Elimination is a fourth-generation, family-owned company with more than 135 years of history. From our beginnings in the late 19th century to today, we've built our reputation on three simple values: pride, honesty, and quality. Those aren't just words — they guide how we treat our customers, how we support one another, and how we do business every day. We're looking for a Customer Service Representative who brings professionalism, organization, and a calm, solutions-focused approach to every interaction. If you enjoy helping customers, managing moving pieces, and being the communication hub between clients and field teams — this could be a great fit. What You'll Do Customer Service & Communication Answer and manage a high volume of inbound calls in a professional, courteous, and efficient manner Provide accurate information regarding services, pricing, scheduling, and company policies Respond to customer inquiries, concerns, and service issues, resolving directly or escalating when appropriate Communicate effectively with customers, technicians, sales staff, and management to ensure seamless service delivery Maintain accurate documentation of all customer interactions within company systems Inside Sales & Revenue Support Conduct inside sales activities for residential and commercial customers Promote additional services and upgrades to existing customers Convert prospective inquiries into scheduled service appointments Support company revenue goals through proactive customer engagement and service recommendations Administrative & Operational Support Ensure accuracy of customer records and service details Utilize company scheduling and CRM systems effectively Adhere to company policies, procedures, and performance standards Support departmental and organizational initiatives as assigned This role plays a critical part in supporting customer retention, driving revenue growth, and maintaining the operational efficiency that our clients depend on. What We're Looking For You might be a strong fit if you: Stay calm and professional in a fast-paced, high-volume environment Communicate clearly and effectively — both verbally and in writing Are highly organized and detail-oriented Can manage competing priorities while maintaining accuracy Enjoy working as part of a collaborative, solutions-focused team Take initiative and consistently follow through on commitments Qualifications Education & Experience Six months to one year of customer service, inside sales, or administrative experience preferred Experience in a high-volume call environment strongly preferred Must obtain and maintain a valid Massachusetts Pesticide Applicator (Core) License within a company-designated timeframe (training and preparation support provided by Braman) Technical Skills Proficiency in Microsoft Office applications Ability to learn and effectively use company scheduling and CRM systems Basic mathematical skills, including percentages, ratios, and general calculations Language & Reasoning Skills Ability to read, write, and comprehend routine correspondence and instructions in English Ability to communicate effectively in one-on-one and small group settings Ability to apply sound judgment and follow written and verbal instructions Work Environment 100% Office Based. Remote work is not available for this position Extended periods of sitting Occasional standing, walking, bending, and carrying light office materials Why Join Braman? At Braman, we value people as much as performance. We strive to create a workplace where employees feel respected, supported, and empowered to do their best work. Our culture emphasizes collaboration, accountability, and continuous improvement. When you join Braman, you become part of a company that has endured for more than a century because of its commitment to pride, honesty, and quality — and because of the people who carry those values forward every day. If you're looking for stability, professionalism, and the opportunity to make a meaningful impact with customers and colleagues alike, we encourage you to apply.