Customer Service Representative (Hybrid) - 1st Shift

Why join Stryker? Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards

• not to mention various social and recreational activities, all of which are location specific.

Job description We are excited to be named one of the World's Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:

US Stryker employee benefits. Schedule 1st Shift Overtime based on business needs What you will do As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. Provide phone support for inquiries from sales and healthcare professionals Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers Provide feedback and suggestions to improve service levels, internal processes and customer support methodology Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute Maintain customer pricing in systems of record, including entering contracts as required Implement and support Quality initiatives throughout Customer Service workflow Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need Required Must be in commutable distance to either Export, PA or Columbus, OH Stryker offices High School Diploma or equivalent Two (2) years' relevant work experience Preferred SAP experience Experience as account representative;

ERP, CRM

systems Pay rate will not be below any applicable local minimum wage rates.

United States of America Pay Ranges:

USN :

$21.28

• $26.78 USD Hourly US10 : $23.41
• $29.

46 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include:

Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include:

Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Customer Service Representative (Hybrid)

• 1st Shift 3.8 3.8 out of 5 stars 5201 Mellon Rd Ste A, Export, PA 15632 Hybrid work $21.28
• $29.46 an hour
• Full-time Stryker 2,353 reviews $21.28
• $29.46 an hour
• Full-time Why join Stryker? Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards
• not to mention various social and recreational activities, all of which are location specific.

Job description We are excited to be named one of the World's Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:

US Stryker employee benefits. Schedule 1st Shift Overtime based on business needs What you will do As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. Provide phone support for inquiries from sales and healthcare professionals Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers Provide feedback and suggestions to improve service levels, internal processes and customer support methodology Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute Maintain customer pricing in systems of record, including entering contracts as required Implement and support Quality initiatives throughout Customer Service workflow Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need Required Must be in commutable distance to either Export, PA or Columbus, OH Stryker offices High School Diploma or equivalent Two (2) years' relevant work experience Preferred SAP experience Experience as account representative;

ERP, CRM

systems Pay rate will not be below any applicable local minimum wage rates.

United States of America Pay Ranges:

USN :

$21.28

• $26.78 USD Hourly US10 : $23.41
• $29.

46 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include:

Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include:

Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.