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Customer Service Representative
Job
Robert Half
Remote
$57,500 Salary, Full-Time
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Job Description
We are looking for a Customer Service Representative to support customers by delivering timely, accurate assistance near Schaumburg Illinois. This role focuses on managing orders, responding to inquiries, and resolving service-related issues with professionalism and care. The ideal candidate is organized, comfortable handling a high volume of calls and data entry, and able to build confidence with strong product knowledge and dependable follow-through.
Medical, Dental, Vision, 401k, PTO, holidayOur specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
Compensation:
$55,000 - $60,000Monday-Friday Onsite for the first 6 months, then hybrid 3 days in office 2 days wfh.Medical, Dental, Vision, 401k, PTO, holidayOur specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
Responsibilities:
- Respond to inbound customer and internal inquiries.
- Review customer concerns, identify the source of issues, and coordinate effective resolutions.
- Process and verify purchase orders each day.
- Generate and send invoices.
- Maintain sales-related records and update order information in company systems, including SAP, with close attention to detail.
- Support lead-related and sales assistance activities as assigned to help maintain strong customer relationships.
- Build working knowledge of product lines in order to answer questions.