Customer Service Representative

Customer Service Representative at Net2Source (N2S) Customer Service Representative at Net2Source (N2S) in Cramerton, North Carolina Posted in about 23 hours ago.

Type:

full-time

Job Description:

Join a Global Leader in Workforce Solutions - Net2Source Inc. Who We Are Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Job Title:

Customer Service Representative Location:

Gastonia, NC Duration:

12+ months Contract - Possible extension/conversion

Pay Rate:

$18-$20/hr We are seeking a Customer Care Representative to support customers by handling inbound calls, resolving billing inquiries, processing payment arrangements, updating account information, and providing exceptional customer support.

Responsibilities:

Respond professionally to inbound customer calls Assist customers with billing questions, payments, service requests, and account updates Handle sensitive customer situations including overdue balances and termination notices Negotiate payment arrangements within company guidelines De-escalate difficult customer interactions professionally Document customer interactions accurately in internal systems Utilize customer information systems and Microsoft Office applications Meet productivity, quality, and customer satisfaction goals Complete administrative tasks and follow-up activities as required Work collaboratively with internal teams while managing tasks independently

Required Qualifications:

Strong verbal and written communication skills Previous customer service or call center experience Experience handling difficult customer interactions Strong problem-solving and decision-making abilities Basic computer proficiency including Microsoft Office Ability to multitask in a fast-paced environment Flexible to work varying shifts, nights, weekends, and emergency schedules Ability to pass background check and drug screening

Preferred Qualifications:

3+ years of customer service experience Billing, collections, or account management experience Utility or energy industry experience Bilingual English/Spanish preferred

Training Schedule:

Monday through Friday, 8:00 AM to 5:00

PM Work Arrangement:

Onsite for the first 6 months. Remote flexibility may be available based on performance and business needs. Why Work With Us? We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition America's Most Honored Businesses (Top 10%) Fastest-Growing Staffing Firm by Staffing Industry Analysts

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