Customer Service Representative

Customer Service Representative at Amerit Consulting Customer Service Representative at Amerit Consulting in Cary, North Carolina Posted in 2 days ago.

Type:

full-time

Job Description:

Client Overview:

Our client, a global fortune 50 organization and one of world's largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished

Customer Support Representative Job Overview:

Position:

Customer Support Representative -

Pharmacy Operations Pay Rate:

$20/hr.

Position Type:

Temporary-to-Permanent Work Location:

Onsite ( Potential Hybrid Schedule p ossible after 90-120 days, only if attendance guidelines and performance metrics are met and maintained)

Schedule:

Training Schedule:

Training is onsite from 9:00 AM - 6:00 PM for approximately 3-6 weeks .

Regular Schedule:

Shift is 11:30 AM - 8:00 PM . Schedule may be Monday-Friday or Tuesday-Saturday .

Saturday Requirement:

Rotating Saturdays are required approximately once per month, with a weekday off.

Important Notes:

Good attendance is very important. Cell phone use is not permitted at the desk. Hybrid schedule is not automatic and will only be considered after attendance and performance expectations are met.

POSITION SUMMARY

The Customer Support Representative plays an important role within Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed, and directing calls to appropriate personnel. The ideal candidate is well-spoken, enthusiastic, organized, and able to provide a high level of customer service to patients, clinicians, and clients.

RESPONSIBILITIES

Serve as the primary resource for inbound telephone calls to minimize workflow interruptions related to non-clinical customer inquiries, such as prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment, ensuring accurate information is included in patient profiles so packages can be sent in a timely manner. Respond directly to customer inquiries when appropriate or route calls to the appropriate staff to ensure prompt resolution and customer satisfaction. Demonstrate empathy when speaking with patients. Run medical claims and update concise progress notes so other workflow roles can quickly assess referral status. Provide customer service by using management information systems to answer questions regarding refill needs, prescription status, insurance verification, and invoice copy requests. Answer patient questions and concerns during refill scheduling and transfer calls to the clinical team, including pharmacists and nurses, when appropriate. Identify and report adverse events and product complaints to clinicians to support patient safety. Perform other duties as assigned. Duties may vary slightly depending on the specific team or program requirements.

QUALIFICATIONS

Required Qualifications:

High School Diploma or GED required; Associate degree preferred. Minimum of 1 year of recent call center experience. Experience working with management information systems to address customer needs. Proficiency with Microsoft applications. Excellent verbal and written communication skills. Professional telephone manner. Strong attention to detail. Ability to show empathy when speaking with patients.

Preferred Qualifications:

Customer service experience. Medical office experience. Knowledge of medical terminology. Pharmacy experience. Medical claims experience. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.