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Customer Service Representative Bilingual Spanish (remote)
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Central Research, Inc
Remote
$36,920 Salary, Full-Time
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Job Description
Bilingual Spanish Customer Service Representative (Remote)
At Central Research, Inc. (CRI), were helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Bilingual (Spanish/English) Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.
This is a remote position, but to qualify, applicants must reside within 75 miles of a CRI deployment facility in Lowell, AR or Hendersonville, TNWhat Youll DoAssist student loan borrowers with account inquiries, repayment options, and application processesHandle inbound and outbound calls in a fast-paced, high-volume contact center environmentProvide accurate, professional, and empathetic customer supportEnsure compliance with federal regulations, company policies, and data security standardsMeet key performance indicators and quality assurance standardsHow Do You QualifyU.S. CitizenshipFluency in Spanish and English, while primarily taking calls from Spanish-speaking customersHigh School diploma or GED6+ months of customer service in a business, non-retail environment or call center experience6+ months of computer experience in a business settingProficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):
Not in default on federal student loansDemonstrated financial responsibilityNo felony convictions within the past 7 yearsMisdemeanor convictions within the past 7 years may impact eligibilityNo non-medical collections totaling $7,500 or morePreferred Prior call center experienceAssociate or bachelors degree Technical & Availability RequirementsReliable high-speed internet connection (No WIFI, wired Ethernet required)Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employmentMust pass an online customer service assessmentMust have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hoursAvailable to work any assigned shift during Contact Center hours: Monday -
Equal Opportunity EmployerEqual Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
Location:
Remote - Must reside within a 75-mile radius of a CRI deployment facility inLowell, AR, or Hendersonville, TNPay:
$17.75 per hourJoin Our Mission-Driven Team!At Central Research, Inc. (CRI), were helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Bilingual (Spanish/English) Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.
This is a remote position, but to qualify, applicants must reside within 75 miles of a CRI deployment facility in Lowell, AR or Hendersonville, TNWhat Youll DoAssist student loan borrowers with account inquiries, repayment options, and application processesHandle inbound and outbound calls in a fast-paced, high-volume contact center environmentProvide accurate, professional, and empathetic customer supportEnsure compliance with federal regulations, company policies, and data security standardsMeet key performance indicators and quality assurance standardsHow Do You QualifyU.S. CitizenshipFluency in Spanish and English, while primarily taking calls from Spanish-speaking customersHigh School diploma or GED6+ months of customer service in a business, non-retail environment or call center experience6+ months of computer experience in a business settingProficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):
Not in default on federal student loansDemonstrated financial responsibilityNo felony convictions within the past 7 yearsMisdemeanor convictions within the past 7 years may impact eligibilityNo non-medical collections totaling $7,500 or morePreferred Prior call center experienceAssociate or bachelors degree Technical & Availability RequirementsReliable high-speed internet connection (No WIFI, wired Ethernet required)Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employmentMust pass an online customer service assessmentMust have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hoursAvailable to work any assigned shift during Contact Center hours: Monday -
Friday:
7am 9pmCST Classroom and Hands-On-Training:
Up to 56 weeks, paid, MonFri, 8:00 AM 5:00 PM CST (remote)Pay & BenefitsBase Pay:
$17.75 per hourHealth & Welfare Pay:
Additional $5.09 hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and vision premiumsWork-from-home flexibility with structured support and trainingOpportunities for growth within a mission-driven organizationAdditional InformationNOTE:
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.Equal Opportunity EmployerEqual Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf