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Customer Service Representative

Job

Russell Tobin

Remote

$39,520 Salary, Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/3/2026

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Job Description

Customer Service Representative at Russell Tobin Customer Service Representative at Russell Tobin in American Fork, Utah Posted in 4 days ago.
Type:
full-time
Job Description:
Customer Service Professional Pay:
$19/hour Location - Lehi, UT (Hybrid)
What You'll Do:
Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries. Communicate with members via phone and email to resolve a variety of questions related to healthcare navigation and payment. Contribute to a positive and collaborative team culture aligned with company values. Report directly to a Team Lead in a role that plays a key part in member experience.
What You Bring:
A strong desire to help others and a resilient mindset that fosters empathy in every interaction. Excellent written and verbal communication skills to manage complex member inquiries. Ability to thrive in a fast-paced, high-volume environment while delivering personalized service. Quick adaptability to new software and processes; tech-savvy and detail-oriented. Composure and compassion when handling multiple tasks simultaneously.
Preferred Qualifications:
1+ years of experience in a fast-paced work setting. 1+ years in a customer-facing role.