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Customer Service Representative
Job
Robert Half
Remote
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to join a manufacturing organization in North Canton, Ohio in a contract capacity with the potential to become permanent. This position supports customer accounts by coordinating orders, delivery details, and ongoing communication while building strong partnerships across internal teams. The role begins with onsite training and may shift to a hybrid schedule with up to two remote workdays per week after training is completed.
Responsibilities:
- Manage assigned customer accounts by preparing pricing and delivery information, entering orders, updating schedules, and maintaining accurate account records.
- Work closely with sales, supply chain, manufacturing, and related teams to resolve service concerns and improve fulfillment results.
- Monitor open orders and forecasts, follow up on urgent requests, and help keep order activity aligned with customer expectations.
- Communicate order status, commercial details, and account updates clearly to both customers and internal stakeholders.
- Maintain organized customer master data and support accurate order book oversight through careful review and follow-through.
- Apply product knowledge and sound judgment to address account issues, recommend next steps, and support day-to-day service needs.
- Deliver responsive service through timely communication, proactive follow-up, and consistent attention to delivery commitments. Requirements
- At least 3 years of experience in customer service, account support, or a related role within a manufacturing or service-driven environment.
- Strong English communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams.
- Experience with order entry, inbound customer support, and handling account-related requests with accuracy and urgency.
- Solid problem-solving and decision-making skills with the ability to manage multiple priorities effectively.
- Proficiency in Microsoft Excel and comfort working with business systems to analyze information and support account activity.
- Ability to collaborate across departments, including supply chain and operations, to meet service and delivery objectives.
- Demonstrated customer relationship skills with a team-oriented approach and a commitment to service excellence.