Customer Service Representative

Order Management Associate (Intermediate Level) Position Overview We are seeking a driven and customer‑focused Order Management Associate who takes ownership of their work, demonstrates strong problem‑solving skills, and consistently delivers accurate, timely order processing. This role serves as a key point of contact for customers and plays a vital role in ensuring a seamless, high‑quality order management experience. The ideal candidate thrives in a fast‑paced, manufacturing‑focused environment and enjoys collaborating across multiple internal teams to deliver exceptional service. Key Responsibilities Accurately enter and validate customer orders within an ERP system Review orders for completeness, pricing accuracy, and compliance with business rules Resolve order discrepancies, exceptions, and pricing issues Process all orders within a 48‑hour turnaround time Monitor and manage order updates, revisions, cancellations, and credits Maintain accurate records of purchase orders, confirmations, and supporting documentation Respond to inbound customer calls and emails related to orders, products, and services Manage customer requests involving returns, exchanges, and order modifications Support a dealer network (no direct interaction with end consumers) Collaborate closely with production, planning, shipping, logistics, sales, and finance teams Complete a structured 45-60 day training program prior to handling phone queue responsibilities Day‑to‑Day Work Environment Hands‑on use of ERP systems to manage order workflows Frequent collaboration with manufacturing and operations teams Inbound call handling through a queue‑based system following training Fast‑paced, team‑oriented environment with a strong emphasis on accuracy and service quality Required Qualifications 3+ years of experience in order management and customer service Proficiency with ERP systems for order entry (SAP, Oracle, Syteline, or similar) Experience in a manufacturing environment , with exposure to shipping, production, or planning Strong understanding of end‑to‑end order processing workflows High school diploma or equivalent Preferred Qualifications Basic proficiency in Microsoft Office (Outlook, Excel, Word) Experience in supply chain, retail, or manufacturing operations Core Skills & Competencies Order management and order entry Customer service and customer support ERP system navigation Manufacturing industry experience Strong attention to detail and accuracy Effective time management and prioritization Soft Skills for Success Positive attitude and team‑first mindset Clear verbal and written communication skills Patience, empathy, and professionalism in customer interactions Strong problem‑solving ability and resourcefulness High sense of ownership and accountability What We're Looking For A proactive, dependable professional who takes initiative Someone who thrives in structured, process‑driven environments A confident communicator who manages customer expectations effectively A detail‑oriented performer who consistently delivers high‑quality work Experience Level Intermediate Job Type & Location This is a Contract position based out of Menomonee Falls, WI. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Menomonee Falls,WI.

Application Deadline This position is anticipated to close on May 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.