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Customer Service Representative

Job

Robert Half

Remote

$57,500 Salary, Full-Time

Posted 2 weeks ago (Updated 4 days ago) • Actively hiring

Expires 7/21/2026

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Job Description

Customer Service Representative at Robert Half Customer Service Representative at Robert Half in MEDINAH, Illinois Posted in 13 days ago.
Type:
full-time
Job Description:
We are looking for a Customer Service Representative to support customers by delivering timely, accurate assistance near Schaumburg Illinois. This role focuses on managing orders, responding to inquiries, and resolving service-related issues with professionalism and care. The ideal candidate is organized, comfortable handling a high volume of calls and data entry, and able to build confidence with strong product knowledge and dependable follow-through.
Compensation:
$55,000 - $60,000 Monday-Friday Onsite for the first 6 months, then hybrid 3 days in office 2 days wfh. Medical, Dental, Vision, 401k, PTO, holiday Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
Responsibilities:
  • Respond to inbound customer and internal inquiries.
  • Review customer concerns, identify the source of issues, and coordinate effective resolutions.
  • Process and verify purchase orders each day.
  • Generate and send invoices.
  • Maintain sales-related records and update order information in company systems, including SAP, with close attention to detail.
  • Support lead-related and sales assistance activities as assigned to help maintain strong customer relationships.
  • Build working knowledge of product lines in order to answer questions.
Requirements:
  • Previous experience in customer service, call center support, or a similar client-facing position.
  • Ability to manage inbound calls, handle customer questions professionally, and provide effective issue resolution.
  • Experience with order entry and processing, including strong accuracy in high-volume data entry tasks.
  • Familiarity with SAP or comparable business systems used for order management and customer support.
  • Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams.
  • Solid organizational skills and the ability to prioritize multiple tasks in a fast-paced environment.
  • Capability to learn product details quickly and apply that knowledge during customer interactions.