Customer Service Representative

Description Handle 40-60 inbound calls daily in a call center environment Assist customers with: Account balances and payment processing Loan servicing questions Statements and account details Titles, claims, and total loss inquiries Communicate professionally with both customers and insurance partners Navigate multiple systems while maintaining accuracy and efficiency Meet performance metrics for call quality, handle time, and service levels Skills Customer support, Customer service, call center, Support, retail, finance, credit & collections, customer service oriented, customer service support Required Qualifications 2+ years of call center experience (retail/customer service combined with call center may be considered) Proven ability to maintain consistent job tenure Strong communication and active listening skills Ability to multitask and work independently in a structured environment Experience working with performance metrics/KPIs Preferred Experience Customer support or call center performance-driven roles Experience in financial services, lending, or collections Additional Skills & Qualifications Multi-tasking Strong Verbal and Written Communication Active listening skills

Tech-Savvy Expected Schedule Training:

First 30 days fully onsite Hybrid schedule: 2 days/week in office following training

Hours:

Day shift (typically 8:00 AM

• 5:00 PM) with availability between 8:00 AM
• 8:00 PM Monthly requirement: One Saturday shift (9:00 AM
• 1:00 PM), with a weekday off Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Alpharetta, GA. Pay and Benefits The pay range for this position is $20.00
• $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Alpharetta,GA.

Application Deadline This position is anticipated to close on Jun 12, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.