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Customer Service Representative | Hybrid (in-Office & Remote)
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Ziebell Door Company
Remote
$50,960 Salary, Full-Time
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Job Description
ZIEBELL DOOR COMPANY
Customer Service Representative $23- $26/hr Full-Time | Merrill, WI Training is in office and after training this position has the opportunity to be Hybrid (Partially in office & work from home) Most companies talk about customer service.
ABOUT US
Ziebell Door Company has served Merrill and surrounding communities since 1996. We install and repair garage doors for homeowners and businesses — building our reputation one job and one phone call at a time. We are not a franchise or a call center. We are a local team that treats every customer like a friend. We are growing — and we want people who want to grow with us.HOW TO APPLY
Instead of a cover letter, send us your resume and a short 1-2 minute video introducing yourself. No editing needed — just you on camera answering these three questions: 1. Tell us a little about yourself and what you currently do or have done most recently. 2. Tell us about a time you helped someone through a frustrating situation. What did you do and how did it go? 3. Why does this role at Ziebell's sound like the right fit for you? Record on your phone — no editing needed. Send as a link (Google Drive, Loom, or YouTube unlisted) with your resume. Applications without a video will not be reviewed.Email resume and videos to:
jgipp@ziebelldoor.comSubject:
CSR Application — [Your Name]THE ROLE
This is not a background role. You will be the first voice our customers hear. You are organized, warm, and unflappable — and when a customer is frustrated, you get to work.WHAT YOU WILL OWN
Answer all inbound calls — warm, clear, and confident every time Schedule appointments and keep the service team informed and prepared Follow up with customers after unfinished calls and completed jobs Handle complaints and concerns with calm, solution-focused professionalism Send invoices and follow up on outstanding payments Maintain accurate customer records so nothing gets missedWHAT WE ARE LOOKING FOR A
natural communicator — clear, warm, easy to talk to on the phone and in writing Organized and detail-oriented — you have a system and stick to it Calm under pressure — a frustrated customer or hard questions does not throw you off A team player who keeps people informed so no one is caught off guard Someone who follows through every time, without being reminded Customer service or office experience preferred — but attitude matters mostOUR VALUES
Teamwork mentality- You connect our customers and crew. When you do your job well, everyone else can do theirs. Customer focused
- Every call and follow-up is in service of the person on the other end. Always. Solution driven
- Problems come up.
BENEFITS
Health share with company contribution Dental coverage Paid time off + paid holidays Retirement with up to 3% match Annual performance bonus Short-term disability + supplemental options Hybrid schedule after training (1-2 days remote)CAREER GROWTH 01
Customer Service Representative — Own the customer experience, become the backbone of daily operations 02 Senior CSR / Office Lead — Take on more responsibility, help shape how we operate as we grow 03 Operations or Administrative Leadership — We promote from within and build paths with people who show up 04 Parallel Opportunities — We create new positions as we grow with potential in marketing, accounting, etc.HOW TO APPLY
Instead of a cover letter, send us your resume and a short 1-2 minute video introducing yourself. No editing needed — just you on camera answering these three questions: 1. Tell us a little about yourself and what you currently do or have done most recently. 2. Tell us about a time you helped someone through a frustrating situation. What did you do and how did it go? 3. Why does this role at Ziebell's sound like the right fit for you? Record on your phone — no editing needed. Send as a link (Google Drive, Loom, or YouTube unlisted) with your resume. Applications without a video will not be reviewed.Email resume and videos to:
jgipp@ziebelldoor.comSubject:
CSR Application — [Your Name]Pay:
$23.00- $26.
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from homeWork Location:
Hybrid remote in Merrill, WI 54452 Customer Service Representative | Hybrid (in-Office & Remote) W6059 Heldt Street, Merrill, WI 54452 Hybrid work $23- $26 an hour
- Full-time $23
- $26 an hour
- Full-time
ZIEBELL DOOR COMPANY
Customer Service Representative $23- $26/hr Full-Time | Merrill, WI Training is in office and after training this position has the opportunity to be Hybrid (Partially in office & work from home) Most companies talk about customer service.
ABOUT US
Ziebell Door Company has served Merrill and surrounding communities since 1996. We install and repair garage doors for homeowners and businesses — building our reputation one job and one phone call at a time. We are not a franchise or a call center. We are a local team that treats every customer like a friend. We are growing — and we want people who want to grow with us.HOW TO APPLY
Instead of a cover letter, send us your resume and a short 1-2 minute video introducing yourself. No editing needed — just you on camera answering these three questions: 1. Tell us a little about yourself and what you currently do or have done most recently. 2. Tell us about a time you helped someone through a frustrating situation. What did you do and how did it go? 3. Why does this role at Ziebell's sound like the right fit for you? Record on your phone — no editing needed. Send as a link (Google Drive, Loom, or YouTube unlisted) with your resume. Applications without a video will not be reviewed.Email resume and videos to:
jgipp@ziebelldoor.comSubject:
CSR Application — [Your Name]THE ROLE
This is not a background role. You will be the first voice our customers hear. You are organized, warm, and unflappable — and when a customer is frustrated, you get to work.WHAT YOU WILL OWN
Answer all inbound calls — warm, clear, and confident every time Schedule appointments and keep the service team informed and prepared Follow up with customers after unfinished calls and completed jobs Handle complaints and concerns with calm, solution-focused professionalism Send invoices and follow up on outstanding payments Maintain accurate customer records so nothing gets missedWHAT WE ARE LOOKING FOR A
natural communicator — clear, warm, easy to talk to on the phone and in writing Organized and detail-oriented — you have a system and stick to it Calm under pressure — a frustrated customer or hard questions does not throw you off A team player who keeps people informed so no one is caught off guard Someone who follows through every time, without being reminded Customer service or office experience preferred — but attitude matters mostOUR VALUES
Teamwork mentality- You connect our customers and crew. When you do your job well, everyone else can do theirs. Customer focused
- Every call and follow-up is in service of the person on the other end. Always. Solution driven
- Problems come up.
BENEFITS
Health share with company contribution Dental coverage Paid time off + paid holidays Retirement with up to 3% match Annual performance bonus Short-term disability + supplemental options Hybrid schedule after training (1-2 days remote)CAREER GROWTH 01
Customer Service Representative — Own the customer experience, become the backbone of daily operations 02 Senior CSR / Office Lead — Take on more responsibility, help shape how we operate as we grow 03 Operations or Administrative Leadership — We promote from within and build paths with people who show up 04 Parallel Opportunities — We create new positions as we grow with potential in marketing, accounting, etc.HOW TO APPLY
Instead of a cover letter, send us your resume and a short 1-2 minute video introducing yourself. No editing needed — just you on camera answering these three questions: 1. Tell us a little about yourself and what you currently do or have done most recently. 2. Tell us about a time you helped someone through a frustrating situation. What did you do and how did it go? 3. Why does this role at Ziebell's sound like the right fit for you? Record on your phone — no editing needed. Send as a link (Google Drive, Loom, or YouTube unlisted) with your resume. Applications without a video will not be reviewed.Email resume and videos to:
jgipp@ziebelldoor.comSubject:
CSR Application — [Your Name]Pay:
$23.00- $26.
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from homeWork Location:
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