Customer Service Representative (Remote, North-East)

Customer Service Representative Reporting to the Sales Director, North America, this position is the first point of contact for customers who have orders to place, questions or concerns regarding a product or service. Maintaining solid customer relationships by handling all inquiries and concerns with speed and professionalism is essential. Use of an in-house software program may be required to research or troubleshoot in order to satisfy customer needs. Key requirements for this position include excellent communication skills in English.

YOUR KEY RESPONSIBILITIES

Handles initial customer contact for general inquiries such as pricing, products, deliveries etc. Acts as liaison between customers and European mills. Builds and maintains business relationship with clients. Provides prompt and accurate service. Has the ability to troubleshoot and provide excellence in customer service. Order entry within an in-house database. Inventory management

• stock replenishment.

Shipping documentation/follow up and steering of domestic Logistics. Collection of accounts receivables. Performs special projects that enhance business operation and processes.

QUALIFICIATIONS

Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Verbal Communication
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication
• Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

ADDITIONAL REQUIREMENTS

Bachelor's degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience. Ability to communicate in English Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers and customers. Knowledge of an inventory software, order processing systems and word processing software.

WHAT WE OFFER

Impactful Sustainability:

Be part of meaningful projects that champion sustainability, shaping a greener future.

Career Advancement:

Grow professionally within a global company that values your development and encourages growth.

Innovative Environment:

Thrive in a dynamic workplace that fosters creativity, initiative, and innovation.

Global Influence:

Join a forefront leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries.

Volunteer Opportunities:

Take time off to engage in volunteer initiatives that contribute positively to communities and causes.

Flexible Work Options:

Enjoy genuine work-from-home opportunities that support work-life balance and productivity. Inspired to Join Us? If you're ready to make a difference and contribute to a more sustainable world, apply now!! Submit your application in English on our website. Are you curious and would like to work with innovation in renewable products? Our purpose "Do good for people and the planet. Replace non-renewable materials with renewable products" underpins our belief that everything that can be made with fossil-based materials today can be made from a tree tomorrow, and highlights Stora Enso's opportunity to contribute to a greener economy. Take a look at our open positions! At Stora Enso you will join forces with around 19 000 colleagues

• a wide range of people with a diverse set of backgrounds and skills, all focused on the potential of biomaterials, paper, packaging and wooden construction.

Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match. By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. With our values in Stora Enso, "Lead and Do what's right", we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high. We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices. To prepare yourself for our recruitment process, please explore the page provided: Applying for a job

• Careers | Stora Enso Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages.

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