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Customer Service Representative

Job

Jones Networking

Remote

$37,440 Salary, Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/25/2026

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Job Description

Position Title:
Customer Service Associate Location:
Sterling, Virginia 20166
Department :
Customer Service Status:
Full Time
  • Hybrid Remote Schedule:
    Monday
  • Friday from 8:30AM-5PM Jones Networking is recruiting for a Customer Service Associate to join an industry-leading Food Manufacturing Company in Sterling, VA.
Our client is willing to train a self-motivated individual for a customer service position in an office setting. Great benefits offered to include; medical, dental, vision, 401(k) with company match, disability & life insurance, corporate discounts, casual attire, paid time off and much more!
Customer Service Representative Position Summary:
  • Forward new customer leads received via email to the appropriate Sales Account Manager.
  • Perform order entry after confirming price and ensuring product availability.
  • Communicate the order to the Distribution & Logistics Departments to make sure they have the information to plan order fulfillment.
  • Take orders over the phone, process information and then communicate to other departments as applicable.
  • Follow up with customers to confirm order status.
  • Process and direct customer inquiries about product quality, safety and use.
  • Resolve customer issues with regards to order processing by coordinating with the appropriate departments.
  • Keep track of all orders processed for primary customers.
  • Participate in team calls to keep updated on any changes to products, packaging and other constraints that might affect the order processing for assigned customers.
  • Update Excel spreadsheets.
Qualifications Summary:
  • Minimum two years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Strong attention to detail.
  • Proficiency in MS Word and Excel.
  • High School Diploma or equivalent; Associate's Degree a plus.
jonesnet.com
Job Type:
Full-time Pay:
$18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance
Shift:
Day shift
Experience:
Customer service: 1 year (Required) Ability to
Commute:
Sterling, VA 20166 (Required)
Work Location:
Hybrid remote in Sterling, VA 20166