Customer Service Representative

Customer Service Representative FH Cann & Associates Inc. - 2.9 North Andover, MA Job Details Full-time $17.00 - $18.50 an hour 14 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Live chat Computer operation Microsoft Outlook Phone communication Customer support experience within government industry Call center experience Customer support Typing Full Job Description About Us FHC is a growing, family-owned company established in 1999, and we invite you to be part of our team. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experience while adhering to federal and state guidelines. We maintain safety protocols that meet or exceed required standards and proudly serve a diverse portfolio of clients across both public and private sectors. Job Summary We're hiring exceptional Customer Service Representative's for a Federal Contract. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment. Candidates must reside in

GA, NC, TX & MA.

\•Candidates must be eligible to obtain a Public Trust clearance, which requires U.S. citizenship. Employment is contingent upon the successful completion of a background investigation consistent with federal Public Trust requirements, which can include a credit check. In addition to the base hourly rate, employees receive an SCA Health & Welfare fringe benefit per hour.

Project Hours of Operation:

Monday - Friday 8:00AM -9:30

PM EST Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide exceptional customer service to clients via phone, email, and chat Answer client inquiries and resolve issues in a timely and professional manner Answer inbound calls and make occasional outbound calls answering general questions and/or updating account information. Operate multiple applications, databases, and computer programs.. Adhere to FHC performance Key Performance Indicator Expectations. Provide feedback to management regarding concerns and trends

Competencies :

Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situations appropriately Ability to handle sensitive and private information Well organized, results driven, and able to work in a fast-paced environment. Ability to resolve challenging situations calmly and professionally. Preferred Education and Experience Previous experience in a high-volume inbound call center required At least 1 year of customer service experience Strong data entry and typing skills Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat High school diploma or equivalent Bilingual Spanish is a plus Veterans encouraged to apply

Work Environment:

Federal and State contractor call/contact center along with Account Receivable Management Candidates must live within 50 miles of designated hiring area Georgia or North Carolina Working from home

Requirements:

This role might support occasional or permanent remote work in some circumstances. Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds. Private, quiet, and distraction free room/office space Adhere to Telecommute Policy in its entirety Physical/Mental Demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Pay:

$17.00 - $18.50 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Have you previously been employed by F.H. Cann & Associates? (Yes/No) If yes, please provide your approximate dates of employment. Are you available to work a fulltime schedule between the hours of 8am -10 pm EST Monday- Friday? (Yes/No) You will begin the security clearance process on your first day of orientation and must complete the eApp and submit all required documents immediately. The clearance process may take up to 6 weeks. Are you able to meet these requirements? (Yes/No)

Experience:

Call center: 2 years (Required) Work from

Home:

1 year (Required)

Typing:

1 year (Required) Ability to

Commute:

North Andover, MA 01845 (Required)

Work Location:

In person