Customer Service Representative/Call Center Represenative

Job Description The Customer Service Specialist I & II roles are responsible for delivering high‑quality customer support in a fast‑paced, call‑center environment. This position requires strong communication skills, the ability to manage challenging customer interactions, and consistent performance against key service metrics. Following training, the role operates on a hybrid schedule. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2-3 years of experience as a Customer Service Representative Prior call center experience with strong verbal and written communication skills Proven ability to de‑escalate angry or frustrated customers and manage challenging situations professionally Experience working in a metrics‑driven environment, including: Average Handle Time (AHT) After‑Call Work / Wrap Time Schedule adherence Call monitoring and quality standards Key Performance Indicators (KPIs) - Bilingual (SPANISH) -Mortgage Background