Customer Service Representative

We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you. Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture:

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

You Will:

Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity Maintain attention to detail while managing complex or time-sensitive customer issues Communicate clearly via phone and written messages

Qualifications:

You ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience Learn to navigate our systems, software programs, and internal processes Build the core service skills you need, including: Critical thinking Effective communication Confident decision-making Technical agility After the successful completion of training, eligible team members can transition to a flexible hybrid work model: 2days onsite / 2 days remote Earn in opportunity to become voluntarily remote based on performance after 6 months You also have the option of working in the office up to 5 days a week.