Customer Service Representative

Customer Service Representative Pacific Staffing of Oregon•4.0 Coppell, TX Job Details Full-time $68,000•$75,000 a year 3 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer service Call center experience

Databases Full Job Description Job Number:

10226 Located in:

Coppell, TX Pay:

$68,000 to $75,000 annually (salary non-exempt)

Schedule:

Monday•Friday, 8:00am•5:00pm (very seldom Saturday work) This is a direct hire position. This role is onsite 5 days/week, with the opportunity to work from home 1 day/week after a 6-month review. Full Job Description Our client is seeking a Customer Service & Logistics Coordinator to support customer sales orders, shipping, and invoice processing across contract sales, spare parts, and warranty orders. This is a fast-paced, high-volume role requiring strong customer service skills, attention to detail, and the ability to coordinate across multiple departments to ensure timely and accurate order fulfillment.

Key Responsibilities:

Respond to customer inquiries, quotes, and order confirmations within one hour of receipt Coordinate and process spare parts orders, ensuring 80% are completed within 24 hours Arrange shipments and assist with packing and crating equipment as needed Ensure all shipping documentation is accurate and compliant with destination country regulations Process invoices accurately and within required timelines Enter and manage sales and purchase orders within internal systems Communicate with logistics and internal teams to ensure timely order fulfillment Follow up with customers via phone and email to ensure satisfaction and delivery accuracy

Qualifications:

Strong customer service experience required (manufacturing environment a plus) Experience in logistics, order processing, or supply chain coordination is a plus Ability to manage high-volume communication (100-120 emails daily + phone support) Proficiency with computers and database systems Strong organizational skills with the ability to multitask and meet deadlines Excellent written and verbal communication skills Detail-oriented with a focus on accuracy and customer satisfaction

Benefits:

120 hours of vacation 80 hours of sick time 12 paid holidays 401(k) with 3% employer contribution Medical, dental, and vision insurance Short-term and long-term disability $100,000 life insurance

Pay:

$68,000 to $75,000 annually (salary non-exempt)

Schedule:

Monday•Friday, 8:00am•5:00pm (very seldom Saturday work) Three ways to apply! 1. Call 503-218-3400 and speak to one of our Recruiters. 2. Submit your application to this job posting. 3. Send your resume to our team at

Pay:

$68,000.00•$75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person