Customer Service Representative

Customer Service Representative at Nation Safe Drivers Customer Service Representative at Nation Safe Drivers in Deerfield Beach, Florida Posted in 6 days ago.

Type:

full-time

Job Description:

We're hiring Customer Service Representatives to join our fast-paced contact center team. In this role, you'll be the first point of contact for customers in need of roadside assistance-providing calm, efficient, and solution-focused support when it matters most. If you're someone who thrives in a high-energy environment, enjoys helping people, and can stay composed under pressure, this is a great opportunity to build your career in customer operations. Available Shifts Monday

• Friday 11:30 AM
• 8:00 PM 2:00 PM
• 10:30 PM (Remote
• South FL) What You'll Do Handle high-volume inbound calls from customers requesting roadside assistance Deliver professional, empathetic, and solution-oriented customer support Provide updates through outbound calls and follow-ups as needed Coordinate service by connecting customers with appropriate providers De-escalate concerns and resolve issues quickly and effectively Accurately document call details in real time across multiple systems Meet or exceed key performance metrics (AHT, quality, attendance, etc.

) Escalate complex issues when necessary Maintain schedule adherence, including start times, breaks, and system availability What You Bring High school diploma or equivalent 1+ year of customer service or call center experience (preferred) Strong communication, active listening, and problem-solving skills Ability to multitask and navigate multiple systems efficiently Strong typing and documentation skills while on live calls Ability to remain calm, professional, and focused under pressure

Core Strengths Customer Focus:

You genuinely enjoy helping people and creating positive experiences

Communication:

Clear, confident, and empathetic in every interaction

Problem Solving:

Quick thinker who can assess situations and take action

Adaptability:

Comfortable in a structured, metric-driven environment

Teamwork:

Collaborative and supportive of team goals What We Offer Paid, structured training with ongoing coaching and development Competitive pay Comprehensive benefits: Medical, Dental, Vision, Life, Disability, PTO, and Holidays Supportive, team-oriented culture with recognition programs Clear path for career growth and internal advancement