Customer Service Representative (Hybrid) - 1st Shift

Work Flexibility:

Hybrid Schedule 1st Shift Overtime based on business needs What you will do As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. Provide phone support for inquiries from sales and healthcare professionals Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers Provide feedback and suggestions to improve service levels, internal processes and customer support methodology Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute Maintain customer pricing in systems of record, including entering contracts as required Implement and support Quality initiatives throughout Customer Service workflow Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need Required Must be in commutable distance to either Export, PA or Columbus, OH Stryker offices High School Diploma or equivalent Two (2) years' relevant work experience Preferred SAP experience Experience as account representative;

ERP, CRM

systems

United States of America Pay Ranges:

USN:

$21.28 - $26.78 USD Hourly US10: $23.41 - $29.46 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage:

10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote - Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.