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Customer Service Representative
Job
Robert Half
Remote
Full-Time
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Job Description
We are looking for a Customer Service Representative to support residents with account questions, maintenance-related concerns, and general service needs in Tustin, California. This is a Long-term Contract opportunity with an initial 90-day assignment and potential for extension, offering a hybrid schedule with remote work on Monday and Friday and onsite work Tuesday through Thursday. The ideal candidate brings a service-first mindset, communicates with empathy, and can manage a high volume of resident interactions while maintaining accuracy and professionalism.
Responsibilities:
- Respond to incoming and outgoing resident communications regarding maintenance matters, account questions, and general service requests.
- Deliver thoughtful and courteous support that helps residents feel heard, informed, and assisted throughout each interaction.
- Investigate concerns, identify appropriate next steps, and work toward timely resolution of complaints, inquiries, and service issues.
- Maintain detailed and accurate records of conversations, updates, and outcomes within internal platforms and databases.
- Manage a steady call volume while focusing on efficient problem-solving and a high-quality customer experience.
- Partner with cross-functional teams to gather information, coordinate actions, and resolve resident matters effectively.
- Follow up with residents after providing assistance to confirm questions have been addressed and expectations have been met.
- Learn and navigate multiple software applications to document activity, access account details, and process information correctly.
- Contribute to a collaborative team environment by working effectively with colleagues across departments.