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Customer Service Representative
Job
Robert Half
Remote
Full-Time
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Job Description
About the OpportunityRobert Half is partnering with a mission-driven nonprofit organization to hire a Customer Service Representative who is passionate about helping others and creating positive experiences for every individual they assist. This role is ideal for someone who enjoys building relationships, solving problems, and providing exceptional service in a fast-paced, team-oriented environment.
The position is fully onsite during the first six months to support training, collaboration, and onboarding. Upon successful completion of the training period, employees will transition to a hybrid schedule of three remote days and two onsite days per week.
Candidates with previous experience in a nonprofit organization, customer service, administrative support, or call center environment are encouraged to apply.
Key ResponsibilitiesProvide exceptional customer service by responding to inquiries via phone, email, and other communication channels in a timely and professional manner.
Assist clients by answering questions, explaining available programs and services, and directing them to the appropriate resources.
Resolve customer concerns by identifying solutions, following up on requests, and ensuring a positive experience from start to finish.
Accurately enter and maintain customer information, service requests, and case notes within CRM and internal database systems.
Partner with internal departments to coordinate services and ensure customer needs are addressed efficiently.
Stay informed on organizational programs, policies, and community resources to provide accurate and consistent information.
Manage multiple priorities while maintaining attention to detail, confidentiality, and a high level of professionalism.
Contribute to a collaborative team environment focused on delivering outstanding service and supporting the organization's mission.
The position is fully onsite during the first six months to support training, collaboration, and onboarding. Upon successful completion of the training period, employees will transition to a hybrid schedule of three remote days and two onsite days per week.
Candidates with previous experience in a nonprofit organization, customer service, administrative support, or call center environment are encouraged to apply.
Key ResponsibilitiesProvide exceptional customer service by responding to inquiries via phone, email, and other communication channels in a timely and professional manner.
Assist clients by answering questions, explaining available programs and services, and directing them to the appropriate resources.
Resolve customer concerns by identifying solutions, following up on requests, and ensuring a positive experience from start to finish.
Accurately enter and maintain customer information, service requests, and case notes within CRM and internal database systems.
Partner with internal departments to coordinate services and ensure customer needs are addressed efficiently.
Stay informed on organizational programs, policies, and community resources to provide accurate and consistent information.
Manage multiple priorities while maintaining attention to detail, confidentiality, and a high level of professionalism.
Contribute to a collaborative team environment focused on delivering outstanding service and supporting the organization's mission.