Customer Service Representative

Description About the Opportunity Robert Half is partnering with a mission-driven nonprofit organization to hire a Customer Service Representative who is passionate about helping others and creating positive experiences for every individual they assist. This role is ideal for someone who enjoys building relationships, solving problems, and providing exceptional service in a fast-paced, team-oriented environment. The position is fully onsite during the first six months to support training, collaboration, and onboarding. Upon successful completion of the training period, employees will transition to a hybrid schedule of three remote days and two onsite days per week. Candidates with previous experience in a nonprofit organization, customer service, administrative support, or call center environment are encouraged to apply. Key Responsibilities + Provide exceptional customer service by responding to inquiries via phone, email, and other communication channels in a timely and professional manner. + Assist clients by answering questions, explaining available programs and services, and directing them to the appropriate resources. + Resolve customer concerns by identifying solutions, following up on requests, and ensuring a positive experience from start to finish. + Accurately enter and maintain customer information, service requests, and case notes within CRM and internal database systems. + Partner with internal departments to coordinate services and ensure customer needs are addressed efficiently. + Stay informed on organizational programs, policies, and community resources to provide accurate and consistent information. + Manage multiple priorities while maintaining attention to detail, confidentiality, and a high level of professionalism. + Contribute to a collaborative team environment focused on delivering outstanding service and supporting the organization's mission. Requirements Qualifications + Previous experience in customer service, client support, administrative support, or a nonprofit organization preferred. + Passion for working in a mission-driven environment dedicated to serving the community. + Excellent verbal and written communication skills with a friendly, professional demeanor. + Strong problem-solving abilities and a customer-first mindset. + Proficiency in Microsoft Office and experience with CRM or customer management systems. + Ability to multitask, prioritize competing responsibilities, and remain organized in a fast-paced environment. + Bilingual English/Spanish is a plus, but not required. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .