Customer Service Representative/Dispatcher

About us Baxter Heating & Air is a small, local family-owned business since 1928 with offices in Baxter and Ankeny, IA.

Our work environment includes:

Modern office setting On-the-job training Company perks Opportunities for spiffs/bonuses 4% company 401k match Group life insurance We are looking for an organized and motivated Office Assistant to join our team. The successful candidate will be responsible for providing administrative support, managing office supplies, organizing documents, and performing other clerical tasks as needed. The ideal candidate should have excellent communication skills, be detail-oriented, and have a strong work ethic. This is an excellent opportunity for someone who is looking to gain experience in a professional office setting. This position is in-office only, no remote option available.

Responsibilities:

Answer incoming and make outbound phone calls professionally and efficiently Schedule and dispatch service, maintenance, and install projects Communicate with technicians throughout the day Manage customer relations software Assist with general office and customer service tasks Shift hours will be Mon-Fri 1PM-6PM and every-other-Saturday 8AM-12

PM Qualifications:

Strong phone and communication skills Computer literacy and ability to learn software quickly Organized and detail-oriented Able to multitask in a busy environment Prior customer service or dispatch experience is a plus, but not required

Job Type:

Part-time Pay:

From $20.00 per hour

Benefits:

401(k) matching Employee discount Life insurance Referral program

Work Location:

In person