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Customer Service Specialist (34172)
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ORW USA INC
Remote
$42,640 Salary, Full-Time
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Job Description
Customer Service Specialist (34172) Corporate Office - Gardena, CA 90248 Apply Overview Salary Range $18.00 - $23.00 Hourly Category Customer Service Apply Description Join a fast-paced, high-performing team where you'll support customers passionate about customizing their trucks, Jeeps, and SUVs. In this role, you'll go beyond basic customer service-you'll solve complex issues, build relationships, and deliver a best-in-class post-sale experience. This is an ideal opportunity for someone who enjoys problem-solving, thrives in a high-volume environment, and has an interest in the automotive aftermarket industry. If you're passionate about trucks, Jeeps, or off-road builds, or eager to learn-this is the role for you.
- This is a full-time, onsite position at our corporate office in Gardena, CA.
Responsibilities:
Handle high-volume inbound and outbound calls, emails, chats, and social media inquiries with professionalism and efficiency Support customers with post-sales needs including order tracking, returns, exchanges, warranties, and damage claims Investigate and resolve complex customer concerns, including escalations, with a solution-oriented approach Partner with vendors and internal teams to ensure timely resolution of issues Build strong product and systems knowledge to confidently assist customers Identify trends, recurring issues, and opportunities to improve processes and customer experience Collaborate cross-functionally with sales, warehouse and operations teamsQualifications:
- High School diploma or equivalent experience required
- 2+ years of sales support or call-center-based customer service experience
- Strong problem-solving skills with the ability to handle complex or escalated issues independently
- Excellent written, verbal and interpersonal, communication skills
- Ability to multitask, prioritize, and stay organized in a fast-paced environment
- Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint)
- Experience or strong interest in automotive parts (trucks, Jeeps, SUVs) is highly valued
- Bilingual in (Spanish/English) is a plus Additional Information Role level may vary based on experience and skill set We are committed to working with and providing reasonable accommodation for individuals with disabilities.