Job Title:
- E-Commerce Customer Support Representative II
Location:
- Johnston, IA
Assignment Length:
- 24 Months (As a W2 employee of KellyOCG)
Pay Rate:
- $19.50 per hour
Shift Information:
- Rotating shifts within 7:00 AM - 6:00 PM CST, Monday-Friday (three 8-hour shifts: 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, 9:30 AM-6:00 PM)
Work Environment:
- On-site five days a week with option to work from home on Fridays Visa sponsorship is not available, now or in the near future, for this position.
Please note:
This is strictly a contingent position without expectations for transition to full-time employment. This position offers a retention bonus after 6, 12, and 24 months of employment, as well as pay increases based on 6, 12, and 24 months. Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We're seeking an E-Commerce Customer Support Representative II to provide exceptional service to USA/Canada/Australia customers and dealers.
Position Overview:
- This role is responsible for managing inbound and outbound customer interactions regarding part orders and purchases, documenting cases, and providing thorough follow-ups and resolutions.
Key Responsibilities:
- + Take inbound calls and occasional emails from customers and dealers regarding part orders or products available for purchase + Make outbound calls to customers and dealers for research, investigation, and follow-up. + Document every interaction effectively in the internal case management system. + Handle approximately 15-20 calls per day.
Shift & Training Details:
- + Contact Center hours: 7:00 AM - 6:00 PM CST, Monday-Friday + Candidate must be available to work any 8-hour shift within support window.
+ Training and mentoring will occur on the 8:00 AM-4:30 PM shift and last approximately 6 weeks. + Full productivity is typically reached after 3-4 months. + Limited travel to nearby Des Moines Works for a factory tour and Jensen Farms twice a year (ride along with a full-time employee).
Requirements:
- + Knowledge of agriculture, turf (mowers), and utility vehicles + Prior work experience in Agriculture or Technology dealer channels preferred + Bachelor's degree in Agriculture, Business, Engineering, IT or similar discipline preferred + Call center experience and at least 6+ months of customer service/support experience + Efficient researching/troubleshooting skills + Excellent written and verbal communication; confident speaking + Proficiency with Microsoft Office products + Willingness to work occasional overtime and holidays + Solid work history and proven dependability + Reliable at home internet and a distraction-free workplace •
Additional Information:
- + Interviews will include behavioral-based questions; candidates should be prepared to share specific examples.
+ Candidate works on-site five days a week; remote work on Fridays available. + Limited travel may be required (with ride-along). + Visa sponsorship is not available. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Find what's next with Kelly ® . As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
