Customer Support Specialist - Tactical Team

Customer Support Specialist

• Tactical Team
• Full Time AmeriGas
• El Cajon, CA Apply Now Posted on 06/04/26 (

Ref:

CAcKUSeAyT-29429-en_US)

Requisition Number:

29429 When you work for AmeriGas, you be a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propanepany, serving over 1.5 million residential,mercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until June 20, 2026. Posting Job Summary (Purpose): A Customer Support Tactical Team Specialist serves as a critical bridge between our customers contact center and field operations teams. This role focusing onplex issue resolution, systematic follow-up processes, and cross-departmental collaboration. The ideal candidate will excel at managing escalated customer requests while coordinating with multiple departments to ensure timely and effective resolutions.

Key Characteristics:

• Customer Advocacy
• Genuinemitment to customer satisfaction and success.
• Problem-Solving
• Ability to analyzeplex issues, identify root causes, and developprehensive solutions.
• Collaboration
• Strong interpersonal skills with proven ability to work effectively across diverse teams.
• Communication
• Exceptional written and verbalmunication with stakeholders at all levels.
• Adaptability
• Comfortable working in a fast-paced environment with changing priorities.
• Persistence
• Tenacious follow-through onmitments with attention to detail

Duties and Responsibilities:

• Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately.
• Proactively identify potential delays and obstacles to customer requests,municate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case statues and resolution strategies.
• Build and maintain strong working relationships with key stakeholders across theanization.
• Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
• Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories.

Knowledge, Skills and Abilities:

• Excellentmunication skills with ability to influence without authority.
• Strong knowledge of contact center technologies and troubleshooting processes.
• Proficient in Microsoft Office products (Word, Excel, Outlook, and PowerPoint).
• Excellent listening skills.

Education and Experience Required:

• BS/BA in Business, Communication or a related field or equivalent work experience.
• 2+ years' experience in contact center operations or customer service roles
• Demonstrated expertise in call handling techniques and customer service best practices.

Preferred Experience:

• Propane industry business knowledge preferred.
• AmeriGas system knowledge: CRM, SAP, etc.
• Advanced knowledge of AmeriGas policy and prores Working conditions:
• Normal office environment (hybrid)
• Potential Travel

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as aprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $31.25 to $31.25 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additionalpensation may include eligibility to earn a performance-based bonus ormissions onpleted sales depending on position. This is the Company's good faith and reasonable estimate of the range ofpensation for this position as of the time of posting. The Company offers a wide array ofprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave inpliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and w the employee lives and/or works. Apply Now State ⌄ Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Gia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Northwest Territories Nunavut Yukon Please mention you saw this job on JobsInLogistics this job: