Customer Support Specialist

Description Our client is looking for a highly organized and detail-oriented problem solver with a passion for delivering exceptional customer service to join our fast-growing team. Do you excel at managing customer support requests, identifying solutions, and keeping everything on track to ensure timely resolution? Do you have both technical knowledge and strong communication skills you can apply to confidently triage issues, implement configurations, and work closely with developers when needed? Will you take ownership of customer satisfaction and understand the critical role support plays in building trust and long-term relationships? If you answered yes to these questions, we'd love to hear from you! Skills SharePoint, Microsoft 365, M365, troubleshooting Top Skills Details SharePoint, Microsoft 365, M365, troubleshooting Additional Skills & Qualifications •

Customer Support Management:

Serve as the first point of contact for all customer support requests, providing clear and timely responses to inquiries. •

Issue Triage:

Assess and categorize incoming support requests, distinguishing between configuration issues, bugs, and enhancement requests. •

Configuration Support:

Resolve configuration-related issues directly, leveraging knowledge of SharePoint, Microsoft Teams, our internal Knowledge Base and related tools. •

Bug Escalation:

Work with customers to gather detailed information for bug reports, ensuring developers have the context and data they need to address issues efficiently. •

Follow-Up and Communication:

Proactively follow up on open issues, keeping customers informed of progress and ensuring nothing falls through the cracks. •

Documentation:

Maintain accurate records of support interactions and resolutions in a centralized system for easy reference and reporting. •

Customer Advocacy:

Act as the voice of the customer, providing feedback to internal teams to enhance the platform and overall customer experience. Experience Level Entry Level Job Type & Location This is a Permanent position based out of Wildwood, MO. Pay and Benefits The pay range for this position is $75000.00 - $90000.00/yr. Remote, 401k, PTO, health benefits Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 31, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.